Work Preference
Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
Generic
Open To Work

Salina Chiles

District Heights,MD

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Associate Director of Data ManagementData ManagerData & Reporting SpecialistAdministrative AssistantData Analyst; HR

Work Type

Full TimePart Time

Location Preference

RemoteHybridOn-Site
Location: Aberdeen, MDBaltimore, MDAlexandria, VAWashington, DCFort Lauderdale, FL
Open to relocation: Yes

Salary Range

$35000/yr - $200000/yr

Important To Me

Work-life balanceFlexible work hoursWork from home optionTeam Building / Company Retreats4-day work weekPersonal development programsCompany CultureCareer advancement

Summary

Highly dependable, insightful, data & reporting professional with 10+ years data experience, 6+ years in the nonprofit sector, and 5+ years managing complex data projects and systems. Outstanding organizational and interpersonal communication skills — consistently exemplifying professionalism and integrity. Highly organized, self- motivated team player with strong multi-tasking skills and attention to detail. Creative problem-solver utilizing tact and flexibility to find common ground and achieve win- win outcomes.

Overview

11
11
years of professional experience

Work History

Associate Director of Data Management

Trinity Washington University
Washington, DC
12.2024 - Current
  • Improves overall team efficiency by streamlining project management processes and implementing new collaboration tools.
  • Works collaboratively with data team on data entry responsibilities and recruitment staff support for training and cursory review of Admissions data entries.
  • Partners with the recruitment staff to provide systems guidance and technical support, streamlining the data entry process for faster cross-functional application turnaround.
  • Spearheads data hygiene initiatives within the University’s Customer Relationship Management System (CRM), ensuring increased data accuracy and integrity in processing and validating applicant information.
  • Develops strategies for data improvement and enhancement.
  • Maintains positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Uses industry expertise, customer service skills and analytical nature to resolve customer concerns and data inconsistencies/errors promptly.

Data Manager

Goodwill of Greater Washington
Washington, DC
01.2021 - 12.2024
  • Managed and maintained quality data entry, reporting and analysis for the Workforce Development division while continually developing efficient data management strategies and ensuring collaboration between systems and staff to support product development and data-driven decision-making for new and emerging projects with attention to security and confidentiality.
  • Worked alongside Workforce Development senior management and cross- functional teams to produce customized reports, make intricate changes to data collection procedures, and ensure all contractual and organizational program & reporting requirements are being met.
  • Regularly reviewed data collection & storage processes to identify ways current or alternative technology systems could be used more effectively to improve efficiency, reduce cost, and/or increase revenue.
  • Prepared and conducted training sessions for all Workforce Development staff on the use of the CaseWorthy database, including the proper entry and retrieval of data; responding to all staff queries and help desk requests as needed.
  • Built analytic solutions using various big data techniques and tools and documents these solutions to ensure alignment with best industry practices and effective data governance.
  • Led data integrity initiatives, ensuring accurate and reliable information across all databases.
  • Developed and implemented data management policies to streamline operations and enhance efficiency.
  • Trained and mentored junior staff on data analysis tools and best practices for reporting.

Data & Reporting Specialist

Goodwill of Greater Washington
Washington, DC
09.2016 - 12.2020
  • Designed 15-20 reports each month for internal & external customers with
    1-3% error rate to enable grant compliance and support data-driven approach to decision-making.
  • Utilized CaseWorthy application to track and maximize programmatic impact of service delivery via collaboration with colleagues at all levels.
  • Designed, published, and maintained customized dashboards while identifying automation and process improvement concepts based on customer follow-up and division needs.
  • Published ongoing program outcome reports to inform levels/areas of achievement with respect to published performance indicators.
  • Developed CaseWorthy user guides for current Workforce Development (WFD) Division staff and onboarded new hires to ensure accurate understanding and consistent use of measurement tools, reports and data across work teams.
  • Developed comprehensive reports to analyze performance trends and identify areas for improvement.
  • Collaborated with cross-functional teams to enhance reporting accuracy and streamline data collection processes.
  • Implemented new reporting tools, improving efficiency in data visualization and presentation of findings.

Administrative Assistant

Corning | Government Affairs Office
Washington, DC
05.2016 - 09.2016
  • Researched and cross-referenced daily content for COREPAC packets and presentations while simultaneously coordinating office space for meetings, travel arrangements and calendar for senior staff, and all other accompanying guest services.
  • Provided administrative/secretarial support for department executives: Office Manager, COREPAC Manager, Legislative Director, and Global Government Affairs Director.
  • Screened incoming phone calls, distributed mail, composed general office correspondence, updated internal/external contacts, and created complex presentations and spreadsheets while maintaining accurate documentation of files.
  • Coordinated scheduling and logistics for government affairs meetings and events.
  • Developed and maintained filing systems to ensure efficient information retrieval and data management.

Data Analyst; HR

Washington Metropolitan Area Transit Authority, Metro
Washington, DC
11.2015 - 05.2016
  • Fulfilled detailed inventory review and data synchronization of 7+ years Human Resources’ archive records to facilitate manual log of all materials into a new database within 3-5 months while maintaining personnel record integrity and confidentiality.
  • Conducted 100% data migration into a new database system within a single quarter deadline.
  • Tested designated groups of employee records for inconsistencies and outdated information to present findings for review by appropriate personnel.
  • Made authorized corrections in the HR system to reflect employee benefit program selection and termination dates, as applicable.

Data Analyst; Accounting Assistant

Washington Gas
Washington, DC
07.2015 - 10.2015
  • Achieved 100% client data migration and new asset processing for 7 years of Funding Projects and Work Orders with 0% error in under 30 days; created billing journals for publishing to ensure successful tax audit.
  • Utilized Power Plant database to maintain extensive asset billing information (tracking asset names, addresses, monthly billing schedules and amounts, PPE gross up figures, and KW usage).
  • Created funding projects, work orders and estimates for approval via manual unitization procedures to meet monthly close requirements.
  • Released billing journals for publishing and retrieval via PeopleSoft.

Education

Bachelor of Science - Communications

Bowie State University
Bowie, MD

No Degree -

New York University
New York, NY

Skills

Data analysis

Database management

Administrative support

Reporting and documentation

Data collection

Project management

Strategic leadership

Analytical thinking

Online Research

Coaching and mentoring

Team collaboration and leadership

Process improvement

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint, Teams)

Professional Development

Management Concepts – Washington, DC
Data Analytics Bootcamp | July 2024

Timeline

Associate Director of Data Management

Trinity Washington University
12.2024 - Current

Data Manager

Goodwill of Greater Washington
01.2021 - 12.2024

Data & Reporting Specialist

Goodwill of Greater Washington
09.2016 - 12.2020

Administrative Assistant

Corning | Government Affairs Office
05.2016 - 09.2016

Data Analyst; HR

Washington Metropolitan Area Transit Authority, Metro
11.2015 - 05.2016

Data Analyst; Accounting Assistant

Washington Gas
07.2015 - 10.2015

Bachelor of Science - Communications

Bowie State University

No Degree -

New York University

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