Summary
Overview
Work History
Education
Skills
Timeline
Generic

Salina Chunara

Houston

Summary

To make efficient and optimum use of skills acquired over a period of time to grow higher and work for better career prospects. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

20
20
years of professional experience

Work History

Operational Manager

Empire Paytech-First Data ISO
10.2019 - Current
  • Handling team meetings and assigning work to almost 10+ employees on daily basis.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Coordinate CEO and board members with organizational growth plan.
  • Boarding Application on platforms like First Data, FIS, Paysafe, PCS, TSYS.
  • Training Techinical Team on Client line / Business track tools and Point Of Sale for Retail i,e Clover, Dejavoo, PAX, FD, NRS, uAccept, Modisoft , NCR and Petroleum Business i.e RUBY, Gilbarco Passport and Comdata.
  • Consults with merchants to ensure they have the most efficient and cost-effective products for their needs.
  • Documentation of merchant phone conversations and inquiries on the network system like CRM, Sales Force, ACT.
  • Participate in the new product training from First Data, FIS, Paysafe, PCS, TSYS etc.
  • Conducted regular risk assessments to proactively identify potential issues affecting operations or financial stability.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Served as a liaison between technical support departments and merchants during system updates or troubleshooting incidents.
  • Boosted merchant retention rates with proactive outreach and relationship-building efforts.
  • Prepared pricing agreements and contracts to close sales.

Manager

Transnet Enterprises
07.2008 - 09.2019
  • Communicated product quality and market comparisons by creating sales presentations.
  • Implemented systems and procedures to increase sales.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Conducted regular audits of merchandise displays, ensuring adherence to company standards and visual appeal for customers.

Customer Care & Marketing Administrator

Tight Security Ltd
04.2006 - 01.2008
  • Drafting Letters & Minutes of the Daily Vital Factor Team Meetings
  • Issuing Quotation & Follow up same with Clients for Allotting Guards & Alarm System
  • Solving Clients Complaints
  • Scheduling Technician for Daily Jobs
  • Preparing Sales Report, Alarm Report, Guard Report on Daily Basis
  • Providing Information to Accounts Department for Invoicing
  • Achievement: Received Appreciation from management in providing accurate and timely report to them.

Quality Control Coordinator and Process Analyst

Reliance Info Streams
05.2004 - 12.2005
  • Daily monitoring of calls and e-mails carried out by customer service representatives (CSR)
  • Analyze and appraise the bottom quartile CSR’s & Quality Monitoring Executives on methods and techniques to improve their performance
  • Assist in providing training to CSR’s & Quality Monitoring Executives
  • To assess and identify specific improvements required by CSR’s and also hold feedback sessions which involves counseling individual CSR’s on how they can improve and suggest better techniques and work practices
  • Arranging for Calibration sessions between Operations & Quality Dept
  • Preparing Quality MIS, Productivity Report, Coverage Report, Process Level Feedback, Gauge R & R report, CSAT Analysis and other related reports
  • Providing feedback to the process team for correction in process / Intranet portal
  • Team Member of below mentioned Projects: Reason for Repeat Calls
  • Process for Service Reconnection
  • COPC Operations Audit
  • Achievement: Received the Certificate of Merit for the excellent performance in Transaction monitoring.

Education

Masters in Business Administration - Accounting

American Intercontinental University
12.2019

ACC in Accounting -

American Intercontinental University
06.2017

Associate in Arts -

Houston Community College System
05.2012

M.Com. Part-I -

University of Mumbai
05.2002

B.Com -

University of Mumbai
04.2000

Skills

  • Excellence in Microsoft Office, Excel ,Power Point
  • Team Developer
  • Diploma in Computer Application and programming
  • Tally 63 & 72 version
  • Quick Book and Financial Accounting
  • Typing speed @ 50 WPM
  • Confident enough to take up new and challenging opportunities
  • Able to interact efficiently with people

Timeline

Operational Manager

Empire Paytech-First Data ISO
10.2019 - Current

Manager

Transnet Enterprises
07.2008 - 09.2019

Customer Care & Marketing Administrator

Tight Security Ltd
04.2006 - 01.2008

Quality Control Coordinator and Process Analyst

Reliance Info Streams
05.2004 - 12.2005

Masters in Business Administration - Accounting

American Intercontinental University

ACC in Accounting -

American Intercontinental University

Associate in Arts -

Houston Community College System

M.Com. Part-I -

University of Mumbai

B.Com -

University of Mumbai

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Salina Chunara