Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Salina Coss

Indianapolis,IN

Summary

Highly motivated and committed Medical Assistant offering over 16 years proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Organized CCMA with foundation in records management. Experienced in billing, insurance, prior authorizations, copay assistance advanced medical terminology knowledge.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Caregiver

Village Caregiving
09.2023 - Current
  • Assisted disabled clients to support independence and well-being
  • Managed multiple priorities simultaneously while remaining focused on delivering exceptional quality care
  • Served as a liaison between patients, families, and healthcare providers to facilitate seamless care delivery across various settings
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
  • Provided safe mobility support to help patients move around personal and public spaces
  • Maintained clean, safe, and well-organized patient environment
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Developed strong rapport with patients and families, fostering trust and open communication
  • Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation
  • Participated in ongoing training opportunities to stay current on best practices and industry trends in senior care
  • Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed
  • Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.

Advanced CMA

Ascension
10.2008 - 09.2023
  • Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed patients' unique needs
  • Acted as a valuable resource for colleagues by sharing advanced CMA knowledge and expertise, fostering a collaborative work environment that promoted continuous improvement
  • Managed complex medical records, ensuring confidentiality and accessibility for healthcare providers
  • Reviewed and completed drug authorization requests and make determinations on correct authorization process
  • Communicate effectively with insurance companies, providers, pharmacies, and patients regarding prior authorizations
  • Efficient use of electronic medical record, Cover My Meds, Allscripts, Athena, Express Scripts portal, Word, Outlook, and excel
  • Provided patients and families with co-pay information to save money on healthcare expenses
  • Performed phlebotomy services efficiently with minimal discomfort to patients, resulting in higher quality samples for laboratory analysis
  • Streamlined medical office operations for increased efficiency and improved patient satisfaction
  • Administered medications accurately and safely under physician supervision, reducing the risk of adverse reactions or complications
  • Provided compassionate care to patients during routine appointments, emergency situations, and surgical procedures
  • Demonstrated excellent interpersonal skills when communicating with patients from diverse backgrounds, fostering trustful relationships crucial for providing high-quality healthcare services
  • Effectively triaged incoming calls from patients seeking advice or appointment scheduling, ensuring timely access to needed care
  • Educated patients on preventative care measures, contributing to improved overall health outcomes for individuals served
  • Conducted thorough patient interviews to obtain detailed medical histories, allowing for more effective treatments and interventions
  • Developed and implemented efficient inventory management systems for medical supplies, reducing waste and ensuring availability of necessary resources
  • Utilized advanced knowledge of medical terminology and diagnostic testing in daily practice, improving the accuracy of documentation and communication between healthcare professionals
  • Maintained a clean and organized work environment to ensure compliance with infection control protocols and promote patient safety.

Skills

  • Insurance/Prior Authorization
  • Coordinated patient care
  • Care plan assessment
  • Medical chart documentation
  • Medication Management
  • Wound care maintenance
  • State regulations knowledge
  • Clinical quality program standards
  • Staff collaboration
  • Telephone Etiquette
  • Excellent Communication
  • Agile Decision-Making
  • Planning and Coordination
  • Active Listening
  • Dependable and Responsible

Certification

CCMA Certification, 04/2010, Ivy Tech Community College of Indiana - Indianapolis

References

  • Dr. Patricia Henderson, Employer, Indianapolis, IN, 317-509-1400
  • Dr. Donnis Patten, Employer, Indianapolis, IN, 317-691-6136
  • Dr. Peter Blankenhorn, Employer, Indianapolis, IN, 305-847-9005
  • Erica Valentine, Co-Worker, Indianapolis, IN, 317-410-7938
  • Kelly Garrett, Co-Worker, Indianapolis, IN, 317-910-7915

Timeline

Senior Caregiver

Village Caregiving
09.2023 - Current

Advanced CMA

Ascension
10.2008 - 09.2023

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Salina Coss