Dynamic leader with a proven track record at Childtime Learning Center, excelling in relationship building and budget management. Successfully enhanced team performance and client satisfaction through strategic mentorship and innovative training programs. Cultivated a thriving work environment, driving employee engagement and retention while implementing effective operational strategies for revenue growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Director
Childtime Learning Center
08.2025 - Current
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
Interacted well with customers to build connections and nurture relationships.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Acting Director
Childtime Learning Center
05.2025 - 07.2025
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
Assisted in recruiting, hiring and training of team members.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Director
Childtime
02.2024 - 05.2025
Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
Mentored new teachers through observation, feedback, and professional development opportunities.
Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.