Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

Salina Hughes

Mount Vernon,WA

Summary

Industrious administrative team member with proven organizational, time management and multitasking abilities in office settings. Consistently seek ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manage records and financial processes.

Overview

18
18
years of professional experience

Work History

Bartender

Fraternal Order of the Eagles
Burlington , WA
07.2014 - Current
  • Completed regular bar inventories and daily requisition sheets.
  • Collected and organized daily till totals and tips and generated sales reports for management.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Weighed and counted pull-tabs.

Bank Teller/New Accounts Representative

Skagit State Bank
Burlington , WA
09.2009 - 12.2013
  • Served as primary contact and support for maintaining account information and opening and closing accounts.
  • Maintained good rapport with customers and internal departments.
  • Received payments and posted amounts to customer accounts.
  • Introduced new company products and services to existing clients to boost revenue.
  • Sustained elevated level of customer satisfaction while striving to exceed sales and profitability.
  • Set up and updated customer accounts with interactions, payments and personal information.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered customer questions regarding account discrepancies or problems.

Front Desk Receptionist

Follman Agency
Burlington , WA
08.2006 - 03.2009
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Completed basic bookkeeping and document filing.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Greeted visitors to provide information, explain policies and procedures and direct to appropriate personnel.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Front Desk Representative

Crown Real Estate
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Created and optimized employee schedules for shift coverage.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Maintained the marketing sales.

Education

I Year Certificate - Office Administration

Edmonds Community College
Lynnwood, WA
1993

High School Diploma -

Aces Alternative
Everett, WA
1992

1 Year Certificate - Medical Receptionist

Sno-Isle Skills Center
Everett, WA
1991

Skills

  • Organization and Efficiency
  • Recordkeeping and Bookkeeping
  • Multi-Line Telephone Skills
  • Prioritization and Time Management
  • Inventory Management
  • Positive Attitude and Energetic
  • Data Entry and Database Software
  • Attention to Detail
  • Administrative Support
  • Scheduling and Calendar Management
  • Records Management
  • Courteous and Professional
  • Customer Service-Oriented
  • Reliable and Punctual
  • Multitasking and Prioritization
  • Security Understanding
  • Document Control

REFERENCES

  • Janet Gilbert 360-755-0483
  • Julie Petrzelka 360-770-5795
  • Gary Taylor 360-333-3437

Timeline

Bartender

Fraternal Order of the Eagles
07.2014 - Current

Bank Teller/New Accounts Representative

Skagit State Bank
09.2009 - 12.2013

Front Desk Receptionist

Follman Agency
08.2006 - 03.2009

Front Desk Representative

Crown Real Estate

I Year Certificate - Office Administration

Edmonds Community College

High School Diploma -

Aces Alternative

1 Year Certificate - Medical Receptionist

Sno-Isle Skills Center

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Salina Hughes