Salina Johnson
Plainfield,IL
Summary
Results-driven HR specialist with over 10 years of progressive experience in employee data operations, onboarding, and HR service delivery. Proven ability to enhance HR processes through a focus on efficiency, accuracy, and employee satisfaction. Committed to fostering a positive workplace culture while streamlining operations to support organizational goals. Eager to leverage expertise in creating impactful HR solutions that drive success and engagement.
Overview
14
14
years of professional experience
Work History
Senior HR Business Analyst
Univar Solutions
12.2022 - Current
- Supports SAP SuccessFactors implementation and enhancement initiatives, including configuration and testing.
- Analyzes and documents business requirements to guide system design and process improvements.
- Coordinates system testing and user acceptance testing (UAT) to ensure accuracy and readiness.
- Provides Tier 2 and Tier 3 SAP SuccessFactors support, including troubleshooting and case management.
- Maintains role-based permissions and ensures appropriate system access across HR functions.
- Generates and delivers reports to support HR operations, compliance needs, and continuous improvement efforts.
- Resolved complex data issues by coordinating with IT, payroll, and cross-functional stakeholders.
- Supported change management initiatives for HR system upgrades, testing, and user adoption.
HR Specialist
Southern CA Edison
09.2021 - 12.2022
- Manages the onboarding process for new hires, rehires, and internal moves, including background checks, medical screenings, and timely completion of onboarding documents and Form I-9.
- Collaborates cross-functionally to ensure a seamless and positive employee experience.
- Conducts data and process audits to validate accuracy and task completion.
- Guides hiring managers on onboarding intake requests and provisioning questions.
- Handles confidential and sensitive information in compliance with policies, HR best practices, and privacy regulations.
- Develops solutions aligned with regulations, policies, and processing standards.
- Builds strong partnerships with managers, business representatives, and HR Services.
- Identifies and recommends process improvements to enhance efficiency and client satisfaction.
HR Specialist (SCE)
Agile One
01.2021 - 09.2021
- Initiated onboarding by activating/reactivating Supplemental Worker PERNRs and processing routine SAP transactions.
- Managed the Supplemental Worker inbox, responding to process and policy inquiries.
- Verified new-hire eligibility and break-in-service requirements.
- Coordinated with internal teams to initiate required pre-employment checks and access requests.
- Supported bulk data updates by partnering with HR stakeholders on personnel record creation and position changes.
- Maintained and updated templates as needed.
- Provided operational insights into meetings and recommended process improvements.
- Communicated onboarding requirements to managers and supported the program manager with project coordination and administrative tasks.
HR Service Associate
Rush University Medical Center
01.2019 - 01.2020
- Served as the first point of contact for questions related to HR programs, processes, and tools, ensuring a positive customer experience.
- Responded to routine HR policy and process inquiries and directed employees/managers to appropriate self-service resources.
- Ran monthly case management reports to analyze trends and recommend improvements.
- Documented and escalated benefits and leave issues to the appropriate teams.
- Processed routine employee data updates and supported all in-scope HR Service Center activities.
- Escalated complex cases to higher tiers or third-party providers and followed up to ensure timely resolution.
- Built strong cross-department relationships to resolve issues and maintain accurate procedures and documentation.
- Performed administrative tasks across core HR functions and identified root causes to reduce case volume.
- Followed established service center processes and supported achievement of HR Service Center metrics.
- Employee Service Center
HR Analyst
Southern California Edison
01.2016 - 01.2019
- Researched, analyzed, and resolved employee inquiries, including payroll-related issues.
- Processed SAP transactions such as work location, position, organizational, and pay changes.
- Applied sound judgment when communicating HR policies and when processing employee and position data changes.
- Ensured accurate and consistent data across org charts, job history, and pay records.
- Used help desk, case management tools, and SAP to track, process, and document all employee transactions.
- Built strong relationships with managers, HR partners, and key stakeholders.
- Monitored employee movements and calculated service years and accruals in alignment with company policies and labor agreements.
- Performed detailed SAP audits to maintain data accuracy and ensure proper application of pay and benefit policies.
- Served as the Severance lead and primary liaison between the ESC and HR Business Partners.
- Administered HR system permissions, including role assignment and access management.
- HR Data Integrity
HR Analyst
Southern California Edison
01.2013 - 01.2016
- Provided consultation and accurate information to employees, managers, retirees, and external contacts on HR programs, policies, benefits, payroll, compensation, and related services.
- Processed SAP master data updates, including personal information changes, emergency contacts, and necessary data corrections.
- Researched and resolved customer issues related to HR programs.
- Communicated with customers through phone, email, written correspondence, and in-person interactions, using help desk and case management systems to track and document inquiries.
- Built productive relationships with management, program vendors, and contact center partners.
- Identified and recommended process improvements to enhance service efficiency and customer satisfaction.
- Employee Information Center
Education
Bachelor of Business Administration - Accounting
JONES INTERNATIONAL UNIVERSITY
Centennial, Colorado01.2013
Skills
- Employee Lifecycle Management
- HR Operations & Shared Services
- HRIS Administration (SuccessFactors)
- Case Management & Issue Resolution
- Onboarding & Offboarding
- Employee Records & Data Integrity
- Cross-Functional Collaboration
- Customer Service & Employee Experience Support
- Benefits & Employee Support
- HR Process Improvement
- Reporting & Audit Analysis
Personal Information
Title: HUMAN RESOURCES ANALYST
Timeline
Senior HR Business Analyst
Univar Solutions
12.2022 - Current
HR Specialist
Southern CA Edison
09.2021 - 12.2022
HR Specialist (SCE)
Agile One
01.2021 - 09.2021
HR Service Associate
Rush University Medical Center
01.2019 - 01.2020
HR Analyst
Southern California Edison
01.2016 - 01.2019
HR Analyst
Southern California Edison
01.2013 - 01.2016
Bachelor of Business Administration - Accounting
JONES INTERNATIONAL UNIVERSITY