Salina Maddox
Jackson,Tennessee
Summary
Highly-motivated employee in retail sales with the desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excels at communication, problem-solving, and adaptability, ensuring exceptional customer experiences, as well as team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Central Quoting and Selling Associate
Lowe's Companies, Inc.
Jackson, TN
02.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Verify and confirm measurements to avoid missed areas, prolonging the project's completion.
- Mentored new employees on procedures and policies to maximize team performance.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Processed payments using point-of-sale systems.
- Handled incoming calls from customers regarding orders or other inquiries.
- Maintained an up-to-date knowledge of promotions, specials, and events.
Retail Customer Service Associate
Lowe's Home Improvement Stores
Jackson, TN
05.2023 - 02.2024
- Greeted customers in a friendly and professional manner.
- Provided assistance to customers with product selection and pricing.
- Assisted in the organization of merchandise on store shelves.
- Maintained high levels of customer service satisfaction.
- Demonstrated knowledge of current sales promotions, special events.
- Answered phone calls in a timely fashion while providing excellent customer service skills.
- Created an inviting atmosphere by maintaining cleanliness standards throughout the store area.
- Assisted with training new employees on retail processes and procedures.
- Developed strong working relationships with co-workers through effective communication.
- Maintained knowledge of products and services offered and replenished products on sales floor.
- Followed company leadership and policies in resolving customer complaints with clarity and positivity.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Patient Care Technician, Emergency Department
West Tennessee Healthcare
Jackson, Tennessee
10.2022 - 04.2023
- Obtained patient vital signs and reported results to the staff nurse or physician to identify changes from prior measurements.
- Performed a variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Transported patients to other areas of the hospital in wheelchairs and gurneys for tests, treatments, and therapies.
- Collected biological specimens and packaged them for laboratory transport to complete diagnostic tests.
- Kept instruments and equipment clean and sanitized.
- Triaged and treated a high-volume caseload in a busy emergency room setting.
Kitchen Cabinet Specialist
Lowe's Home Improvement Stores
Jackson, TN
05.2022 - 08.2022
- Researched available materials to determine cost effectiveness when creating a design plan based on customer needs.
- Developed detailed drawings for each project based on measurements taken at job sites.
- Evaluated existing kitchen layouts in order to recommend optimal designs that maximize space utilization.
- Estimated costs associated with labor and materials needed for each project prior to commencement.
- Provided guidance on product selection based on budget constraints and aesthetic preferences.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Kitchen Cabinet Specialist
Lowe's Home Improvement Stores
Virginia Beach, VA
09.2020 - 03.2021
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions, and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing, organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies, and security practices.
- Computed purchases, received, and processed cash or credit payment.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Seaman Recruit
United Sates Navy
Great Lakes, IL
11.2018 - 03.2019
- Engaged in safety drills, leading others in tasks.
- Suggested equipment to use for tasks based upon mission requirements.
- Swept, mopped, and washed down floors to remove dirt and debris.
- Went through extensive training to become a sailor.
- Monitored security of the building by performing lookout duties.
- Operated firefighting equipment and participated in drills to ensure readiness for emergency situations.
- Participated in regular safety drills such as abandon ship drill, fire drill, man-overboard drill.
- Responded promptly to orders given by leadership in charge.
Customer Service Associate
Lowe's Home Improvement Stores
Savannah, TN
04.2016 - 11.2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Educated customers on special pricing opportunities and company offerings.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
Education
Associate of Applied Science - Fire Science And Technologies
Tidewater Community College
Norfolk, VA08.2022
Skills
- Customer Service
- Computer competencies
- Oral communication
- Sales Techniques
- Client Engagement
- Production Support
- Customer Relationship Management (CRM)
- Time Management
- Courteous and Professional
- Attention to Detail
Certification
- Basic Life Support - 2023
Affiliations
- Active member of the Tennessee State Guard Volunteer Military Defense Organization.
- Hard working mother to two kids, and spouse to an active duty U.S. Armed Forces member.
References
References available upon request.
Timeline
Retail Customer Service Associate
Lowe's Home Improvement Stores
05.2023 - 02.2024
Central Quoting and Selling Associate
Lowe's Companies, Inc.
02.2023 - Current
Patient Care Technician, Emergency Department
West Tennessee Healthcare
10.2022 - 04.2023
Kitchen Cabinet Specialist
Lowe's Home Improvement Stores
05.2022 - 08.2022
Kitchen Cabinet Specialist
Lowe's Home Improvement Stores
09.2020 - 03.2021
Seaman Recruit
United Sates Navy
11.2018 - 03.2019
Customer Service Associate
Lowe's Home Improvement Stores
04.2016 - 11.2017
- Basic Life Support - 2023
Associate of Applied Science - Fire Science And Technologies
Tidewater Community College
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