Salina Marquez
Goodyear,AZ
Overview
11
11
years of professional experience
Work History
CHILDCARE PROVIDER
Goodyear, AZ
Goodyear, AZ
04.2025 - Current
- Delivered compassionate, personalized support while managing the daily needs of multiple children in a fastpaced environment.
- Maintained a clean, safe, and organized environment while ensuring health, safety, and sanitation standards were met.
- Coordinated daily schedules, activities, and routines while adapting quickly to changing priorities and individual needs.
- Maintained detailed daily documentation of activities, behaviors, and care provided to ensure accurate communication.
ELIGIBILITY SPECIALIST
Department of Family Protective Services
San Antonio, TX
06.2024 - 03.2025
- Managed a high volume of inbound and outbound phone calls, assisting clients with eligibility questions, case updates, resolving issues, and guiding clients through complex eligibility requirements, and program information.
- Processed high volume applications while maintaining accuracy, efficiency, and attention to detail in a fast paced environment.
- Maintained accurate electronic case records and documented customer interactions to ensure timely case updates and compliance with agency policies.
- Connected individuals and families with community resources while advocating for their needs and ensuring positive outcomes.
- Maintained strict confidentiality while handling sensitive client information in accordance with agency policies.
SALES ASSOCIATE
Dallas Cowboys Pro Shop
San Antonio, TX
02.2024 - 03.2025
- Delivered exceptional customer service by assisting customers, resolving concerns, and creating positive shopping experiences.
- Processed cash and electronic transactions accurately while following company policies and procedures.
- Received, organized, and maintained inventory to ensure product availability and operational efficiency.
- Assisted in training new team members on customer service expectations, daily operations, and company procedures.
BILLING CLERK
Duncan and Son Lines
Buckeye, AZ
02.2018 - 06.2021
- Processed invoices and billing documentation with a high level of accuracy and attention to detail.
- Maintained organized records and ensured timely updates to billing information and customer accounts.
- Communicated with customers and internal departments to resolve billing discrepancies and provide timely solutions.
- Prioritized multiple tasks and met strict deadlines in a fast paced administrative environment.
- Utilized strong organizational and problem solving skills to improve workflow efficiency and customer satisfaction.
ACCOUNTS RECEIVABLE ANALYST
Swift Transportation
Phoenix, AZ
04.2015 - 10.2017
- Managed customer accounts by reviewing balances, resolving account issues, and maintaining accurate financial records.
- Communicated professionally with customers to obtain documentation, answer questions, and resolve payment concerns.
- Investigated account discrepancies and collaborated with internal teams to identify effective solutions.
- Prioritized a high volume workload while maintaining accuracy and meeting performance expectations.
- Built positive customer relationships through professional communication, empathy, and timely follow-up.
Education
HIGH SCHOOL DIPLOMA -
Agua Fria High School
Avondale, AZ05-2010
Skills
- Organization & coordination
- Effective communication
- Documentation & record keeping
- Time management & multitasking
- Team collaboration
- Problem solving
Timeline
CHILDCARE PROVIDER
Goodyear, AZ
04.2025 - Current
ELIGIBILITY SPECIALIST
Department of Family Protective Services
06.2024 - 03.2025
SALES ASSOCIATE
Dallas Cowboys Pro Shop
02.2024 - 03.2025
BILLING CLERK
Duncan and Son Lines
02.2018 - 06.2021
ACCOUNTS RECEIVABLE ANALYST
Swift Transportation
04.2015 - 10.2017
HIGH SCHOOL DIPLOMA -
Agua Fria High School