Salina Munoz
Gilroy,California
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Center Coordinator
Star of CA, a Stepping Stones Company
01.2022 - 01.2023
- Managed daily rotating schedule of seven staff and seven clients.
- Audited staff's client's session reports for fidelity.
- Restocking center supplies and facility sanitation management.
- Rapport building with client families and community.
- Increased participant satisfaction by providing exceptional customer service and promptly addressing concerns.
- Handled complex scheduling tasks for multiple rooms within the facility while minimizing conflicts or double bookings.
- Managed approximately 6 incoming calls, 30 emails, text messages, 150 chat messages and walk-in traffic from potential clients and community members.
Registered Behavior Technician
ACES
01.2021 - 01.2022
- Collaboration with treatment team of three to ensure accuracy in client's treatment.
- Implement client's Applied Behavioral Analysis therapy program in client's homes.
- Collection of accurate data using Central Reach software.
- Communication with four families in both Spanish and English.
- Translation of ABA therapy program to Spanish.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Integrated creative problem-solving methods into therapy sessions to foster critical thinking abilities among clients facing challenges in everyday situations.
Assistant
Mink Chiropractic
01.2008 - 01.2011
- Greeting of average of 16 patients a day.
- Intake of patient information.
- Scheduling appointments and appointment reminder calls.
- Explanation of payment.
- Patient base grew 30% as direct result from marketing efforts.
Education
Phlebotomy Program - Venipuncture, Order of Collection, Specialized procedures
Salinas Adult School/CalRegional
Salinas, CA06.2024
Bachelor of Science - International Business
Wagner College
New York, NY05-2005
Skills
- Organizational Leadership
- Program implementation
- MS Office
- Medical Terminology
- Relationship Building
- Scheduling and calendar management
- Customer Service
- Community Outreach
- Staff Management
- Discretion and Confidentiality
- Point of Contact
- Teamwork and Collaboration
Certification
- Licensed Phlebotomist - processing
- BLS Provider, American Heart Association - 06/24-06/26
- CPI Nonviolent Crisis Intervention Training - 03/24-03-26
Languages
Spanish
Professional Working
Timeline
Center Coordinator
Star of CA, a Stepping Stones Company
01.2022 - 01.2023
Registered Behavior Technician
ACES
01.2021 - 01.2022
Assistant
Mink Chiropractic
01.2008 - 01.2011
- Licensed Phlebotomist - processing
- BLS Provider, American Heart Association - 06/24-06/26
- CPI Nonviolent Crisis Intervention Training - 03/24-03-26
Phlebotomy Program - Venipuncture, Order of Collection, Specialized procedures
Salinas Adult School/CalRegional
Bachelor of Science - International Business
Wagner College
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