Salina Pagan
Pembroke Pines,FL
Summary
Dynamic Billing Administrative Assistant with a proven track record at Broward Housing Solutions, excelling in accounts receivable management and customer communication. Enhanced cash flow through diligent tracking and timely collections, while fostering strong relationships with stakeholders. Recognized for delivering exceptional service and resolving discrepancies efficiently, ensuring a seamless billing process.
Overview
8
8
years of professional experience
Work History
Billing Administrative Assistant
Broward Housing Solutions
10.2024 - Current
- Facilitated smooth communication between departments, addressing billing inquiries and resolving discrepancies promptly.
- Improved cash flow management with consistent tracking of accounts receivable and timely reporting to management.
- Ensured timely collections by maintaining accurate customer contact information and diligently monitoring outstanding balances.
- Developed strong working relationships with key stakeholders both internally and externally, resulting in a more cohesive billing process.
Front Desk Check in
Fontainebleau Miami
10.2023 - 09.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Insurance Claims Specialist
Samuel Johnson and Associates
08.2021 - 08.2023
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
Medical Administrative Assistant
Spine And Wellness Centers Of America
03.2019 - 02.2020
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Legal Intake Specialist
Glantz & Associates
01.2017 - 09.2018
- Contributed to positive work culture by providing support to colleagues as needed, fostering teamwork within the office.
- Optimized workflow by managing multiple tasks simultaneously while prioritizing urgent matters effectively.
- Demonstrated empathy towards clients in distressing situations while remaining professional throughout all interactions.
- Improved client satisfaction by efficiently conducting legal intakes and gathering relevant information for attorneys.
Education
No Degree - Sociology
Arizona Western College
Yuma, AZ06-2017
No Degree - Nursing
Barry University
Miami, FL06-2015
Skills
- Deadline oriented
- Invoice processing
- Accounts receivable management
- Payment processing
- Customer service
- Customer communication
- Collections processing
- Billing statement review
- Account reconciliation
- Invoicing prowess
Timeline
Billing Administrative Assistant
Broward Housing Solutions
10.2024 - Current
Front Desk Check in
Fontainebleau Miami
10.2023 - 09.2024
Insurance Claims Specialist
Samuel Johnson and Associates
08.2021 - 08.2023
Medical Administrative Assistant
Spine And Wellness Centers Of America
03.2019 - 02.2020
Legal Intake Specialist
Glantz & Associates
01.2017 - 09.2018
No Degree - Sociology
Arizona Western College
No Degree - Nursing
Barry University
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