Salina Perez

Manage day-to-day operations and facilitate cross-functional collaboration between departments of 5 locations within the Group Practice, ensuring tasks are completed accurately and in a timely manner. The responsibilities of this role include, but are not limited to:

STAFF MANAGEMENT:

• Recruitment, hiring, onboarding, and training all administrative and front office staff, ensuring thorough understanding of job responsibilities and policies.
• Manage team schedules to maintain adequate coverage; Timesheet reviews and approvals.
• Cross-train existing employees to maximize team agility and performance.
• Facilitated interdisciplinary collaboration among various departments within the clinic to promote a cohesive approach to patient care management plans.
• Conduct performance reviews; Provide feedback and set goals for future growth or develop a plan for improvement, when appropriate.
• Coaching and team management, resulting in promotion of employees into increased levels of responsibility.

FRONT OFFICE AND PATIENT RELATIONS:

• Monitor patient schedule and wait times to create efficient flow of patients from check-in to check-out.
• Ensure patient accounts and communications are documented accurately and concisely while guaranteeing adherence to HIPAA guidelines, and safeguarding sensitive information at all times.
• Collaborate with insurance companies to verify benefits and eligibility, streamline billing processes, and improve cash flow by reducing claim rejections.
• Coordinate with physicians, practitioners, and administrative staff to ensure high-quality patient care and services.
• Assist with and monitor patient referrals, authorizations, and prescription processing.
• Manage inventory processes, ensuring timely availability of medical supplies while reducing wastage.
• Resolved patient in a timely manner, ensuring a positive experience for all parties involved.
• Enforce maintenance of clean and organized work environment in compliance with safety and sanitation regulations.