Summary
Overview
Work History
Education
Skills
Timeline
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Salina Smith

Woodbury,NJ

Summary

Dedicated Customer Service, Warehouse and Human Resource professional with knowledge of service delivery, warehouse & logistic operations, administrative functions and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Wawa
12.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Fulfill customer orders within the delicatessen and beverage department.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Receiving Clerk/Certified Forklift Operator

Hello Fresh
07.2023 - 02.2024
  • Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
  • Streamlined the receiving process for improved efficiency and time management in the workplace.
  • Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
  • Maintained accurate inventory records through diligent data entry, updating, and filing.
  • Collaborated with other departments to address any issues or concerns regarding incoming shipments promptly.

Human Resources Recruiting Coordinator

Signature
01.2023 - 06.2023
  • Streamlined the recruitment process by implementing an applicant tracking system, reducing time-to-fill for open positions.
  • Enhanced candidate experience with personalized communication and timely feedback throughout the interview process.
  • Developed a comprehensive onboarding program for new hires, improving employee retention in the first year of employment.
  • Established a strong employer brand by creating engaging job postings and promoting company culture through social media channels.
  • Conducted thorough pre-screening interviews to assess candidate qualifications, resulting in a more efficient interview process for hiring managers.

Regional Human Resources Business Partner

Amazon
07.2019 - 05.2023
  • Enhanced employee retention by implementing comprehensive onboarding programs and ongoing professional development opportunities.
  • Streamlined HR processes for increased efficiency, resulting in reduced administrative costs and improved employee satisfaction.
  • Developed and executed strategic talent acquisition plans to attract top-tier candidates for key positions within the organization.
  • Optimized workforce planning initiatives, aligning staffing needs with business objectives and promoting internal career growth.
  • Collaborated with senior leadership to establish competitive compensation packages, driving employee retention and job satisfaction rates.

Front Desk Agent

TownePlace Suites By Marriott
06.2022 - 04.2023
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Identified opportunities for process improvement within the front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.

Bookkeeper

Zallie's Shoprite Of Glassboro
08.2019 - 10.2019
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
  • Generated detailed financial reports for management review, facilitating informed decision making.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.

Education

High School Diploma -

Christian Liberty Academy
Arlington Heights, IL
06.2019

Skills

  • Scheduling

  • Report Generation

  • Appointment Scheduling

  • Data Collection

  • Logistics support

  • Shipping and receiving

  • Materials transportation

  • Talent Acquisition

  • Applicant Tracking Systems

  • Candidate Sourcing

  • Workforce Planning

  • Internal Communications

  • Retention Strategies

  • Vendor Management

  • Financial Recordkeeping

Timeline

Customer Service Representative

Wawa
12.2023 - Current

Receiving Clerk/Certified Forklift Operator

Hello Fresh
07.2023 - 02.2024

Human Resources Recruiting Coordinator

Signature
01.2023 - 06.2023

Front Desk Agent

TownePlace Suites By Marriott
06.2022 - 04.2023

Bookkeeper

Zallie's Shoprite Of Glassboro
08.2019 - 10.2019

Regional Human Resources Business Partner

Amazon
07.2019 - 05.2023

High School Diploma -

Christian Liberty Academy

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Salina Smith