Hardworking and compassionate mental health professional with strong clinical and case management skills. Able to creatively problem solve and deliver empathetic, quality care. Seeking to obtain a remote position that utilizes skills and degree.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Liaison
October Road Inc., Pyramid Healthcare
09.2022 - Current
Increased successful tenancy by providing support and counsel to vulnerable populations with serious persistent mental illness with chronic health conditions to obtain and maintain housing.
Aided in reduction of symptoms through direct support, coaching, motivational interviewing, crisis intervention, and coordination to address physical health and mental needs.
Quadrupled amount of participating landlords and property owners through networking efforts and community coordination,
Accurately present program data by compiling, tracking, and reporting monthly and quarterly data across 3 teams.
Maintain monthly reporting and data analysis on over 120 cases
Build and implement appropriate person-centered plans.
Increase organizational knowledge by creating relevant training materials and resources for colleagues as well as providing regular in-services and training.
Owner/Operator-Life Coach & Personal Trainer
Encompass Mind-Body Health
01.2022 - Current
Established strong rapport with clients, fostering trusting and supportive coaching relationships.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Create content and manage social accounts to recruit clients and network.
Build skills and daily practice to support clients in achieving goals.
Tailored holistic programs to clients' needs to build wellness.
Coach, counsel, and support clients as needed.
Connect clients to appropriate resources for advancement.
Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
Client Coordinator
Cerebral
02.2022 - 09.2022
Delivered continuity of care by collaborating with other providers (counselors, therapists, and prescribers)
Utilized Slack for interoffice communications and projects
Achieved service level agreements and production
Provide support and counsel for clients as needed including crisis intervention
Monthly led team in production numbers.
Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
Healthy Transitions Facilitator
Youth Villages
07.2021 - 11.2021
Counseled and supported at-risk youth with mental health diagnoses.
Utilized Transition to Independence Process Model.
Monitored youth behavior and offered guidance and support for positive change.
Assisted youth in developing problem-solving and communication skills to support stress management.
Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
Created and implemented individualized plans for individual youth.
Day Treatment Counselor for Students
National Counseling Group
03.2019 - 09.2020
Increased ability to participate in classroom for students with behavioral health diagnoses by providing counseling and support.
Supported academic success through coordination with clients' providers, guardians, teachers, and school administration.
Created Service Plans based on clients' individual needs.
Tracked and reviewed client's progress through daily, monthly, and quarterly reports.
Provided crisis intervention services when needed, employing de-escalation techniques to ensure safety of clients and fellow students.
Personal Trainer
Playfit Stayfit Gym
02.2019 - 09.2020
Interfaced with clients to collaborate to achieve their fitness goals
Increased client recruitment and retention through self-promotion, local networking, and promotional events.
Increased social media interaction and followers by creating informative and engaging content.
Charted and tracked client progress.
Built workouts utilizing familiarity with muscle and anatomical structure.
Assisted clients with personal fitness goals through realistic objectives.
Trained clients during strength training, cardio vascular exercise, and stretching.
Improved client fitness levels by developing personalized workout plans and monitoring progress.
E-Commerce Sales Representative-90% Remote
Orvis
10.2015 - 03.2019
Grew sales by assisting online customers with product/order-related questions.
Consistently received high-quality customer reviews by promptly addressing concerns and providing exceptional customer service.
Achieved top 5% in department in sales, quality care, and accuracy.
Decreased product and delivery issues with creative problem-solving.
Compiled, organized, and analyzed customer data,
Created order reports and compiled survey data,
Trained and mentored new hires.
Generated weekly and monthly reports on sales performance to provide recommendations to meet goals,
Child Welfare Case Manager
YMCA Safe Children Coalition
03.2017 - 07.2018
Ensured physical and mental health needs of children were met by coordinating with general practitioners, nurses, and psychiatrists,
Developed safety plans and services by assessing client needs.
Delivered recommendations to family court regarding child placement
Provided court quarterly with assessment of parents' progress and compliance with case plan.
Completed Quarterly, Annual, and Family Function Assessments,
Ensured client's medical and education records were up to date.
Attended proceedings and testified for reunification and permanent placement cases.
Counselor/Clinician
Support Systems
04.2012 - 08.2012
Assessed and monitored clients' behavior, mood, and mental status and addressed with practitioners any medication changes as needed
Collaborated with general practitioners, nurses, and psychiatrists to ensure physical and mental health needs are being met
Implemented interventions with clients for improved mental, physical, and behavioral health.
Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Mental Health Case Manager
Blue Ridge Behavioral Healthcare
05.2008 - 08.2009
Effectively managed over 80 case files
Improved health outcomes through counseling and education regarding mental health, physical health, and medication,
Increased medication efficacy by monitoring compliance and side effects and collaborated with psychiatrists as needed,
Co-facilitated a Substance Abuse Support & Education Group.
Maintained clients' records and linked to services as needed.
Completed daily progress notes, quarterly, and annual reviews.
Enhanced collaboration with interdisciplinary teams for better service delivery and client support.
Provided guidance on goal-setting strategies, empowering participants to take ownership of their personal development journey.
Education
M.S. in Psychology -
Southern New Hampshire University
Manchester, VT
12.2023
Graduate Non-Degree Earning -
Western Carolina University
Cullowhee, NC
Post-Baccalaureate -
Liberty University
Lynchburg, VA
B.S. in Psychology (with specialization in counseling & clinical research) -
Liberty University
Lynchburg, VA
01.2008
Skills
Motivational Interviewing
Team Leadership
Creative Thinking
Detail Oriented
Relationship Building
Conflict Resolution
Counseling
Mental Health Support
Skilled in intake interviewing
Self-care strategies
Crisis Intervention Techniques
Care Plan Development
Professional Skills Profile
8 years of experience in Counseling & Assessment
5 Years of Case Management
5 Years in Training Colleagues and Presentations
4 Years in Marketing and Networking
5+ Years' experience in Remote Work
Certification
Qualified Mental Health Professional (QMHP,QP)
Certified Professional Life Coach
Certified Child Protection Specialist
Timeline
Program Liaison
October Road Inc., Pyramid Healthcare
09.2022 - Current
Client Coordinator
Cerebral
02.2022 - 09.2022
Owner/Operator-Life Coach & Personal Trainer
Encompass Mind-Body Health
01.2022 - Current
Healthy Transitions Facilitator
Youth Villages
07.2021 - 11.2021
Day Treatment Counselor for Students
National Counseling Group
03.2019 - 09.2020
Personal Trainer
Playfit Stayfit Gym
02.2019 - 09.2020
Child Welfare Case Manager
YMCA Safe Children Coalition
03.2017 - 07.2018
E-Commerce Sales Representative-90% Remote
Orvis
10.2015 - 03.2019
Counselor/Clinician
Support Systems
04.2012 - 08.2012
Mental Health Case Manager
Blue Ridge Behavioral Healthcare
05.2008 - 08.2009
M.S. in Psychology -
Southern New Hampshire University
Graduate Non-Degree Earning -
Western Carolina University
Post-Baccalaureate -
Liberty University
B.S. in Psychology (with specialization in counseling & clinical research) -
Liberty University
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