A lateral-thinking integrator with a background in behavioral modification/management. Providing solutions to wicked problems through the far transfer of interdisciplinary design. Experienced with designing and implementing targeted behavioral interventions to support client development. Utilizes evidence-based strategies to address behavioral challenges and promote positive outcomes. Track record of fostering collaborative relationships and contributing to team success.
Overview
11
11
years of professional experience
Work History
Behavioral Interventionist
Johnson City Schools
10.2019 - 07.2020
Collaborated with team members, school personnel and family members to develop individual plans of care for students.
Offered crisis Deescalation and intervention at school community to support student needs.
Collaborated with the intervention team to drive program efficacy and identify individuals and define the necessary interventions.
Collaborated with School Psychologist/Counselor to create individual plans of care to initiate client treatments.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Detention Supervisor
Johnson City Schools
01.2018 - 10.2019
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Collected, update and migrated student detention information.
Created online forms for teachers to assign various forms of detention
Supported team needs with research and problem-solving abilities.
Researched, developed and tested integrated software algorithms and tools for remote access and data management systems for both teachers and administration level access
Educational Assistant RTI
Johnson City Schools
09.2017 - 10.2019
Provided support to help students with special needs learn and grow.
Supported student learning objectives through personalized and small group assistance.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Created lesson materials, visuals and digital presentations to supplement lesson plans.
Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Credit Card Specialist
Citibank
04.2016 - 04.2017
Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
Recommended products and services to meet customers' credit card and banking needs.
Fielded incoming customer calls to deliver high-quality solutions.
Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
Maintained product details and protocols to comply with contracts and disclosures.
Made decisions and recommendations about extending lines of credit.
Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
Complied with internal controls and government regulations.
Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
Customer Service Representative (ECARE/CHAT)
CenturyLink
03.2015 - 09.2015
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended products to customers, thoroughly explaining details.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Stay at Home Dad
Self-employed
03.2012 - 03.2015
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Maintained effective schedule balance between rest periods, active play and instruction.
Enforced rules and managed behavior through developmentally appropriate discipline.
Introduced children to educational games and activities to boost learning.
Led children in creative, athletic and educational activities while maintaining safe and orderly group.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Distributed food, napkins and beverages in preparation for snack time.
Assisted children with putting on coats and cold-weather gear before going outside.
CNA+ (PCP)
Ballad Health, Johnson City Medical Center
08.2011 - 12.2013
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Facilitated personal hygiene management, feeding and ambulation.