Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Salis Davis

Salis Davis

Miami,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Grievances and Appeal Specialist

Humana
Miami, FL
06.2022 - 12.2022
  • Resolved escalated customer service issues pertaining to denied claims or unresolved appeals cases.
  • Generated comprehensive reports detailing outcomes of appealed claims as well as any corrective actions taken as a result of an investigation.
  • Responded promptly to inquiries from clients or external parties regarding appeal status or process updates.
  • Conducted research on medical records, financial data, and other relevant documents to support appeals.
  • Reviewed appeal requests to ensure accuracy of information submitted.
  • Participated in team meetings focused on discussing recent developments in healthcare regulations impacting the organization's appeal process.
  • Prepared written summaries of key findings from completed appeal investigations for senior management review.
  • Coordinated and planned investigations of claims to confirm compensability and coverage.

Fligth Atendant

Swift Air
Grensboro
01.2019 - 05.2022
  • Provide outstanding customer service to all passengers and ensure passenger and cabin safety
  • Comply with company policies and federal regulations.
  • Assisted other staff members in completing tasks as needed.
  • Interacted positively with guests and coworkers to build professional relationships.
  • Monitored main areas to replenish inventory items when supplies ran low.
  • Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Participated in ongoing training to enhance job skills and knowledge.

LEAD FLIGTH ATTENDANT

XTRAIRWAYS
CORAL GABLES
01.2015 - 12.2018
  • Praised for quick thinking; decisive, life-saving actions; and ability to calm anxiety-stricken passengers during in-flight medical situations and emergency scenarios ranging from passenger illnesses, injuries, cardiac arrests, and strokes
  • Managed passenger safety during rejected takeoffs, cabin depressurizations and emergency landings
  • Earned exemplary ratings on performance reviews at both airlines
  • Recognized for superior service delivery and above and beyond approach to meeting passenger needs and ensuring their safety, comfort, and well-being.

Education

Some College (No Degree) - Nursing

UAGM University
Miami, FL
06-2026

Skills

  • Leadership
  • Conversational spanish
  • Public Speaking
  • Safety
  • Personable
  • Verbal communication
  • Customer Service
  • Data Entry
  • Multitasking

Certification

  • FAA - Certification
  • Certified in First Aid, CPR and Automatic External Defibrillators (AED)
  • Notary public certification
  • Real estate agent certification

Languages

Spanish
Professional

Timeline

Grievances and Appeal Specialist

Humana
06.2022 - 12.2022

Fligth Atendant

Swift Air
01.2019 - 05.2022

LEAD FLIGTH ATTENDANT

XTRAIRWAYS
01.2015 - 12.2018

Some College (No Degree) - Nursing

UAGM University

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Salis Davis