Summary
Overview
Work History
Education
Skills
Timeline
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SALISE HALL

FLEMING ISLAND,FLORIDA

Summary

  • Takes great pride in ensuring a positive overall experience, by taking a customer focused approach to resolve problems, articulate, and understand customers expectations.
  • Ability to communicate effectively with all levels of the organization.
  • Familiar with multiple computer applications and data systems at once. knowledge of various CMMS software Research, and problem- solving skill set.
  • forecasting, reporting, organization, and communication skills.

Overview

4
4
years of professional experience

Work History

Planner / Coordinator

KRAFT HEINZ FOOD COMPANY
03.2019 - 05.2022
  • Responsible for managing customer expectations in delivering admirable levels of service for our KHFC client base, through my role as maintenance, and facilities planner
  • ensured maintenance technicians have the tools , blueprints of machines,and parts they need to complete work orders, and rebuilds
  • Minimize equipment downtime and impact on production, due to high customer demand, time limitations, and strict vendor deadlines
  • Use of my technical and social skills
  • Technical skills helped me estimate times to complete work orders; social skills helped me manage the needs of different people in different departments
  • For instance, a production supervisor and maintenance manager might have different opinions about the criticality of work orders
  • By speaking with each colleague, I determined the best way to prioritize making sure production was ALWAYS met
  • Work diligently to maintain a safe working environment for maintenance, and production workers by paying close attention to stop potential issues, such as product holds, safety concerns, possible harmful or hazardous materials being exposed,etc
  • Worked with many different contractors to schedule and execute all outside contractor work, and mandatory inspections.
  • Organize meetings to discuss, prioritize, and manage projects, production, and products, to ensure all deadlines are always met.
  • Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.

CUSTOMER SERVICE/ INVENTORY SPECIALIST

AMPORTS/BRAVO STORAGE FACILITY
11.2017 - 02.2019
  • Made inventory of all cars being stored on lot for clients, Volkswagen and Audi
  • Shipped out all auction cars being transported to dealerships, ADESA, Manheim, and many more companies, and facilities
  • Completed daily maintenances on all cars to ensure it stays in a running condition
  • Maintained all Bill of Ladings, and specific paperwork for each car leaving out
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Worked with multiple trucking companies following all guidelines of VW/Audi to safely deliver cars all of the United States.
  • Maintained and managed customer files and databases.

Education

HIGH SCHOOL DIPLOMA -

CLAY HIGH SCHOOL
GREEN COVE SPRINGS, FL
06.2011

Skills

● Fast learner, self-starting, self-motivated
● Excellent with computerized management systems, excel, word, SAP, workday, teams, etc
● Highly dependable, and adaptable
● Product management
● Strong attention to detail
● Complete tasks accurately, and on time
● Reputable customer service skill
● Fast and efficient service worker
● Ability to interact with all personnel in positive, and clear collaborative manner
● Warehouse, and Manufacturing Plant experience

  • Data Management
  • Operational Efficiency
  • Customer Satisfaction

Timeline

Planner / Coordinator

KRAFT HEINZ FOOD COMPANY
03.2019 - 05.2022

CUSTOMER SERVICE/ INVENTORY SPECIALIST

AMPORTS/BRAVO STORAGE FACILITY
11.2017 - 02.2019

HIGH SCHOOL DIPLOMA -

CLAY HIGH SCHOOL

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