Saliyah Valrey
Grand Prairie,TX
Summary
Professional with strong background of customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem solving, ensuring customer satisfaction and loyalty.
Developed exceptional communication and problem-solving skills in fast-paced customer service environment. Skilled in handling high volumes of inquiries and resolving issues efficiently. Seeking to leverage these abilities in new field to contribute to team success and customer satisfaction.
Developed strong organizational and data management skills in fast-paced office environment, focused on accuracy and efficiency. Demonstrated ability to handle large volumes of data with precision and attention to detail. Seeking to transition into new field, leveraging transferable skills to contribute effectively in dynamic work setting.
Overview
3
3
years of professional experience
Work History
Collection Specialist
BCA Financial Services
06.2025 - Current
- Maintain accurate patient records through precise data entry and clear communication with healthcare staff. Ensuring confidentiality, HIPPA compliance and supporting efficient workflow processes.
- Managed high-volume collections through effective communication and negotiation strategies.
- Analyzed account data to identify trends and prioritize collection efforts.
- Resolved customer inquiries and disputes, maintaining a positive relationship while ensuring compliance.
Customer Service Representative
Austin Energy
10.2023 - 04.2025
- Resolved customer inquiries, questions, and concerns to offer quality service and meet performance benchmarks consistently
- Updated customer accounts, addresses, and contact information within call management databases
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers
- Updated customer accounts, addresses, and contact information within call management databases.
Data Entry Specialist
RK Logistics
12.2022 - 08.2023
- Entered and updated data in SAP to maintain accurate customer account and logistics records.
- Recorded company findings and operational updates in the system for reporting and tracking purposes.
- Performed routine data backups to protect information and support system reliability.
Education
Bachelor of Science - Nursing
Tarrant County College
Fort Worth, TX12-2026
High School -
San Leandro High School
San Leandro, CA06-2019
Skills
- Credit and collections
- Customer Service
- Data Entry
- Call Center Experience
- Active Listening
- Conflict Resolution
- Account review
Timeline
Collection Specialist
BCA Financial Services
06.2025 - Current
Customer Service Representative
Austin Energy
10.2023 - 04.2025
Data Entry Specialist
RK Logistics
12.2022 - 08.2023
Bachelor of Science - Nursing
Tarrant County College
High School -
San Leandro High School