Summary
Overview
Work History
Education
Skills
Timeline
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Sallay Dassama

Upper Darby,PA

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Starwood Hotels & Resorts. Skilled in team collaboration and decision-making, I excel in creating efficient workplace environments. My expertise in customer service and food safety has significantly improved service quality, fostering strong relationships and operational excellence. Hardworking and reliable with a strong attention to detail and solid understanding of food safety and preparation principles. Well-versed in salad bar use and standards. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Housekeeping Manager position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Salad Bar Attendant

Fogo De Chao
10.2023 - 12.2023
  • Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
  • Helped maintain a safe dining environment by adhering to proper food handling guidelines and protocols.
  • Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
  • Increased customer loyalty with friendly service and attentiveness to dietary restrictions or preferences.
  • Minimized cross-contamination during preparation and stocking.
  • Supported efficient restaurant operations by promptly preparing additional items during peak hours.
  • Collaborated with kitchen staff to ensure timely replenishment of popular items during busy shifts.
  • Removed freshly baked bread from oven and sliced up loaves for placement at salad bar.
  • Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
  • Replenished buffet food when quantities became low.
  • Complied with safety standards while handling food and buffet equipment.
  • Cleaned up spilled food and condiments to keep buffet area well-maintained.
  • Set the standard for punctuality and reliability, consistently arriving on time for shifts and maintaining a strong attendance record.
  • Replaced ice at salad bar and checked thermal controls to maintain food at safe temperatures.

Administrative Assistant

PRIME ECR
09.2020 - 09.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisting Immigrants with paperwork filing.

Cashier

Burlington Coat Factory
10.2019 - 02.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Marketing Representative

GEICO
08.2015 - 06.2019
  • Created reports to track performance of marketing campaigns and suggest improvements.
  • Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
  • Partnered with sales teams to develop and execute marketing initiatives that supported customer acquisition and retention goals.
  • Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
  • Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
  • Mentored junior staff members, providing guidance on best practices to improve their skillsets and overall team contributions.
  • Enhanced brand identity through consistent messaging across all channels, including print collateral, website content, and social media profiles.
  • Developed compelling marketing materials for product launches, resulting in heightened consumer interest and sales growth.
  • Implemented digital marketing techniques to enhance customer experience and increase customer engagement.
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.

Front Desk Lead

Starwood Hotels & Resorts
01.2012 - 08.2015
  • Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
  • Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
  • Reduced wait times for guests by streamlining check-in and check-out processes.
  • Streamlined communication between the front desk team and other hotel departments by implementing new procedures for relaying pertinent information in a timely manner.
  • Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
  • Supervised scheduling of front desk staff, maximizing coverage during peak hours while adhering to budgetary constraints for labor costs.
  • Implemented innovative solutions to improve communication between team members, resulting in increased productivity and better customer service outcomes.
  • Maintained excellence in service quality through continuous training initiatives for both seasoned staff members and new hires.
  • Coordinated with housekeeping staff to ensure rooms were prepared for guest arrivals, reducing complaints and improving overall satisfaction.
  • Collaborated closely with other departments to provide seamless coordination for guest services such as transportation arrangements or special requests.
  • Monitored daily performance metrics to identify areas of improvement within the front desk team''s workflow, leading to enhanced operational efficiency.
  • Developed strong relationships with returning clientele by providing personalized service tailored to individual preferences or needs.

Education

High School Diploma -

Florida State College of Jacksonville
Jacksonville, FL
09.2011

High School Diploma -

Delaware Tech College
Claymont, DE
02.2010

High School Diploma -

Community College of Philadelphia
Philadelphia, PA
01.2005

Skills

  • Strong Communication Skills
  • Customer Assistance
  • Food handling guidelines
  • Cleanliness and hygiene
  • Customer Communication
  • Cash Handling
  • Food Preparation
  • Cleaning procedures
  • Food Safety
  • Food safety knowledge
  • Quality Assurance
  • Presentation Skills
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Sweeping and Mopping
  • Cleaning and sanitizing
  • Workplace Safety
  • Team Collaboration
  • Creative Thinking
  • Team Leadership
  • Decision-Making
  • Team contribution
  • Relationship Building

Timeline

Salad Bar Attendant

Fogo De Chao
10.2023 - 12.2023

Administrative Assistant

PRIME ECR
09.2020 - 09.2023

Cashier

Burlington Coat Factory
10.2019 - 02.2020

Marketing Representative

GEICO
08.2015 - 06.2019

Front Desk Lead

Starwood Hotels & Resorts
01.2012 - 08.2015

High School Diploma -

Florida State College of Jacksonville

High School Diploma -

Delaware Tech College

High School Diploma -

Community College of Philadelphia

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Sallay Dassama