Sallay Dassama
Upper Darby,PA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Starwood Hotels & Resorts. Skilled in team collaboration and decision-making, I excel in creating efficient workplace environments. My expertise in customer service and food safety has significantly improved service quality, fostering strong relationships and operational excellence. Hardworking and reliable with a strong attention to detail and solid understanding of food safety and preparation principles. Well-versed in salad bar use and standards. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Housekeeping Manager position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Salad Bar Attendant
Fogo De Chao
King Of Prussia, PA
10.2023 - 12.2023
- Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
- Helped maintain a safe dining environment by adhering to proper food handling guidelines and protocols.
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
- Increased customer loyalty with friendly service and attentiveness to dietary restrictions or preferences.
- Minimized cross-contamination during preparation and stocking.
- Supported efficient restaurant operations by promptly preparing additional items during peak hours.
- Collaborated with kitchen staff to ensure timely replenishment of popular items during busy shifts.
- Removed freshly baked bread from oven and sliced up loaves for placement at salad bar.
- Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
- Replenished buffet food when quantities became low.
- Complied with safety standards while handling food and buffet equipment.
- Cleaned up spilled food and condiments to keep buffet area well-maintained.
- Set the standard for punctuality and reliability, consistently arriving on time for shifts and maintaining a strong attendance record.
- Replaced ice at salad bar and checked thermal controls to maintain food at safe temperatures.
Administrative Assistant
PRIME ECR
Havertown
09.2020 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisting Immigrants with paperwork filing.
Cashier
Burlington Coat Factory
Philadelphia, PA
10.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Marketing Representative
GEICO
Philadelphia, PA
08.2015 - 06.2019
- Created reports to track performance of marketing campaigns and suggest improvements.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
- Partnered with sales teams to develop and execute marketing initiatives that supported customer acquisition and retention goals.
- Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Mentored junior staff members, providing guidance on best practices to improve their skillsets and overall team contributions.
- Enhanced brand identity through consistent messaging across all channels, including print collateral, website content, and social media profiles.
- Developed compelling marketing materials for product launches, resulting in heightened consumer interest and sales growth.
- Implemented digital marketing techniques to enhance customer experience and increase customer engagement.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
Front Desk Lead
Starwood Hotels & Resorts
Orlando
01.2012 - 08.2015
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Reduced wait times for guests by streamlining check-in and check-out processes.
- Streamlined communication between the front desk team and other hotel departments by implementing new procedures for relaying pertinent information in a timely manner.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
- Supervised scheduling of front desk staff, maximizing coverage during peak hours while adhering to budgetary constraints for labor costs.
- Implemented innovative solutions to improve communication between team members, resulting in increased productivity and better customer service outcomes.
- Maintained excellence in service quality through continuous training initiatives for both seasoned staff members and new hires.
- Coordinated with housekeeping staff to ensure rooms were prepared for guest arrivals, reducing complaints and improving overall satisfaction.
- Collaborated closely with other departments to provide seamless coordination for guest services such as transportation arrangements or special requests.
- Monitored daily performance metrics to identify areas of improvement within the front desk team''s workflow, leading to enhanced operational efficiency.
- Developed strong relationships with returning clientele by providing personalized service tailored to individual preferences or needs.
Education
High School Diploma -
Florida State College of Jacksonville
Jacksonville, FL09.2011
High School Diploma -
Delaware Tech College
Claymont, DE02.2010
High School Diploma -
Community College of Philadelphia
Philadelphia, PA01.2005
Skills
- Strong Communication Skills
- Customer Assistance
- Food handling guidelines
- Cleanliness and hygiene
- Customer Communication
- Cash Handling
- Food Preparation
- Cleaning procedures
- Food Safety
- Food safety knowledge
- Quality Assurance
- Presentation Skills
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Sweeping and Mopping
- Cleaning and sanitizing
- Workplace Safety
- Team Collaboration
- Creative Thinking
- Team Leadership
- Decision-Making
- Team contribution
- Relationship Building
Timeline
Salad Bar Attendant
Fogo De Chao
10.2023 - 12.2023
Administrative Assistant
PRIME ECR
09.2020 - 09.2023
Cashier
Burlington Coat Factory
10.2019 - 02.2020
Marketing Representative
GEICO
08.2015 - 06.2019
Front Desk Lead
Starwood Hotels & Resorts
01.2012 - 08.2015
High School Diploma -
Florida State College of Jacksonville
High School Diploma -
Delaware Tech College
High School Diploma -
Community College of Philadelphia