Adaptable professional with experience in retail leadership and office coordination. Strong background in negotiation, communication, and brand promotion, with a focus on building customer loyalty, supporting team productivity, and improving day-to-day operations.
Work History
Associate Manager
2 Years 3 Months
Tumi | 07.2024 - Current
Supervised daily store operations, ensuring consistent client service and brand standards.
Coordinated sales floor coverage,
Trained team members on selling techniques, product knowledge, and operational procedures.
Monitored inventory levels, replenishment, and stockroom organization to maintain product availability.
Full Time Supersvisor
1 Year
Marc Jacobs | 08.2022 - 08.2023
Supervised daily store operations to maintain luxury service standards and sales floor readiness.
Resolved customer concerns promptly to protect brand loyalty and service quality.
Trained associates on clienteling, product knowledge, and visual merchandising expectations.
Monitored inventory levels and coordinated stock replenishment to support selling opportunities.
Supported merchandising updates and floor resets to align presentation with seasonal directives.
Office Coordinator
2 Years 7 Months
On the Move Moving Company | 01.2020 - 08.2022
Managed customer communications, confirming move details, updates, and service expectations.
Coordinated daily dispatch, scheduling, and crew assignments to support efficient moving operations.
Organized calendars, appointments, and route changes to reduce scheduling conflicts.
Tracked job files, invoices, and paperwork for accurate office and billing records.
Supported operational leadership with staffing coordination, reporting, and day-to-day office oversight.
Full Time Supervisor
5 Years 10 Months
Puma | 10.2016 - 08.2022
Supervised daily floor operations, ensuring consistent customer service and brand standards.
Coordinated staff schedules, break coverage, and workload distribution to support smooth coverage.
Monitored inventory accuracy, replenishment, and merchandising execution across sales areas.
Coached associates on sales techniques, product knowledge, and point-of-sale procedures.