Hi, I’m
Sallie Jongema
Cheyenne,United States
Summary
Results-oriented Customer Service professional with a proven history of delivering exceptional support and enhancing customer satisfaction. Proficient in problem-solving, conflict resolution, and clear communication. Committed to surpassing expectations through attentive service and tailored solutions. Skilled at multitasking in high-pressure environments while maintaining a personable and professional approach. Dedicated to cultivating lasting customer relationships and driving overall business success.
Overview
22
years of professional experience
Work History
Lowe's
Customer Service Associate
02.2022 - 05.2022
Job overview
- Processed refunds for customers, ensuring satisfaction and resolution for products deemed unnecessary or faulty, facilitating cash reimbursements or card transactions.
- Managed inbound calls, effectively directing inquiries to appropriate departments or personnel, enhancing customer experience.
- Facilitated seamless return processes by organizing and returning items to respective departments, optimizing operational efficiency.
- Maintained meticulous documentation, including completing and filing paperwork both physically and digitally, ensuring accuracy and accessibility of records.
- Provided cross-departmental coverage during breaks and lunches, contributing to team cohesion and operational continuity.
Blue Cross Blue Shield
Health Insurance Claims Adjudicator
03.2019 - 07.2021
Job overview
- Evaluated insurance claims for policyholders regarding injuries, damages, or losses, conducting thorough investigations to assess validity.
- Determined claim outcomes by either approving settlements or denying claims after comprehensive analysis and consideration.
- Calculated appropriate amounts for medical claim payments, factoring in insurance benefits and deductibles, ensuring fair and accurate settlements.
- Conducted follow-up communications with healthcare providers to clarify claim submissions, fostering effective collaboration and resolution.
- Provided training to team members on daily operations, processing procedures, and obtaining rate sheets from providers, contributing to staff development and operational efficiency.
Sam's Club
Sales & Cash Operations Associate
08.2012 - 03.2019
Job overview
- Processed transactions for members with accuracy and efficiency, ensuring seamless checkout experience.
- Addressed inquiries from customers over the phone regarding our product offerings, providing detailed information and assistance.
- Maintained the organization and presentation of merchandise by zoning and stocking shelves, contributing to a pleasant shopping environment.
- Managed cash office responsibilities, including counting and depositing money, and maintaining cash recycler operations.
- Maintained meticulous records by filing daily paperwork electronically and in physical filing systems, ensuring accessibility and compliance.
JCPenney
Sales Associate
07.2009 - 08.2012
Job overview
- Processed customer transactions efficiently and accurately, utilizing POS systems to finalize purchases.
- Provided exceptional customer service by answering phone inquiries and addressing customer concerns promptly and courteously.
- Received and organized merchandise deliveries, ensuring timely stocking and replenishment of inventory.
- Maintained visual merchandising standards by folding clothes and arranging displays throughout the day, enhancing the store's appearance and appeal.
Target
Sales & Cash Operations Associate
08.2007 - 06.2010
Job overview
- Processed customer purchases efficiently and accurately, utilizing point-of-sale systems to finalize transactions.
- Prepared and served food in the cafe area, ensuring high-quality service and customer satisfaction.
- Maintained the sales floor by organizing merchandise displays throughout the day, enhancing visual appeal and accessibility for customers.
- Managed inventory by stocking merchandise on delivery days, ensuring adequate product availability to meet customer demands.
- Conducted cash office duties, including reconciling previous day's transactions, preparing bank deposits, and maintaining accurate financial records.
- Administered paperwork filing procedures, both digitally and physically, ensuring systematic organization and easy retrieval of essential documents.
Fresh Start Store
Cashier & Accounting Clerk
09.2000 - 06.2007
Job overview
- Efficiently processed diverse payment methods (cash, checks, cards, debits) with precision and speed, resolving customer inquiries promptly.
- Managed cash drawers meticulously, ensuring accurate balances at shift onset.
- Maintained organized shelves, stocking and labeling products for optimal customer experience.
- Handled deposits meticulously and timely, maintaining financial accuracy.
- Securely oversaw store cash, including safe and ATM operations.
- Reported daily financial results, offering valuable insights on store performance.
- Assumed daily store opening and closing duties, ensuring adherence to company policies.
Education
Laramie Community CollegeCheyenne, WY
Some College (No Degree) from Business Management
Niobrara High SchoolCheyenne, WY
High School Diploma
06.2002
Skills
- Communication Skills
- Empathy
- Problem-Solving
- Active Listening
- Adaptability
- Time Management
- Product Knowledge
- Conflict Resolution
Timeline
Customer Service Associate
Lowe's
02.2022 - 05.2022
Health Insurance Claims Adjudicator
Blue Cross Blue Shield
03.2019 - 07.2021
Sales & Cash Operations Associate
Sam's Club
08.2012 - 03.2019
Sales Associate
JCPenney
07.2009 - 08.2012
Sales & Cash Operations Associate
Target
08.2007 - 06.2010
Cashier & Accounting Clerk
Fresh Start Store
09.2000 - 06.2007
Laramie Community College
Some College (No Degree) from Business Management
Niobrara High School
High School Diploma
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