Summary
Overview
Work History
Education
Skills
Timeline
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Sallie Noller

Sherman,IL

Summary

Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.

Overview

23
23
years of professional experience

Work History

Travel and Scheduling Coordinator

RoomReady
07.2016 - 06.2024
  • Manage daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identify scheduling issues and develop quick solutions to promote efficiency and profitability.
  • Communicate scheduling changes to other team members.
  • Develop strong working relationships with management and executive team through effective scheduling and communication skills.
  • Implement time-blocking and schedule notifications to optimize time management.
  • Develop and maintain enterprise-wide master schedule to promote organizational efficiency.
  • Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
  • Complete first level, weekly payroll for up to 25 employees. Including union, non-union and salaried employees.
  • Kept high average of performance evaluations.
  • Develop strong relationship with independent contractors.
  • Negotiate contracts with independent contractors.
  • Handle travel accommodations for Operations team and independent contractors.
  • Strategically re-worked schedule to fit best logistical and technical attributes.
  • Respond proactively and promptly to rapid changes.
  • Maintain high level of organization to create the best output of work.
  • Communicated schedule changes to appropriate department personnel and other ancillary areas.
  • Collaborated with department managers to forecast staffing needs and adjust schedules accordingly.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
  • Analyzed scheduling trends to recommend process improvements, resulting in an increase in efficiency.
  • Managed personnel schedules to keep shifts properly staffed.
  • Developed a backup plan for critical positions to ensure uninterrupted service.
  • Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Financial Aid Advisor

Midwest Technical Institute
06.2015 - 07.2016
  • Provided financial aid counseling to enrolled and prospective students.
  • Counseled students and parents about financial aid options and program details.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Communicated with prospective students to illustrate available financial aid opportunities.
  • Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
  • Helped college students obtain financial aid through loan programs.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Assisted customers with completing loan applications and other paperwork.
  • Participated in meetings with faculty, staff, parents, and community organizations regarding services offered.
  • Advised students on available loan programs and helped them complete required paperwork.
  • Maintained accurate records of all financial aid awards in accordance with regulatory requirements.
  • Resolved discrepancies between reported income and expenses on student applications for aid.
  • Monitored student accounts to ensure compliance with federal, state, and institutional regulations.
  • Performed outreach activities such as attending college fairs, workshops, or presentations.
  • Provided guidance to students on the application process for various types of financial aid.
  • Responded promptly to inquiries from students regarding their individual accounts.
  • Reviewed applications for accuracy and completeness prior to awarding funds or making adjustments.
  • Provided one-on-one counseling to students regarding financial aid program options and requirements.
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.

Admissions Secretary

Capital Area School Of Practical Nursing
06.2014 - 06.2015
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Processed all incoming applications for prospective students and ensured that all required documentation was a received for admission to the program.
  • .Ordered and proctored all admissions exams. Once exams were completed, reviewed all scores to make sure the prospective students had obtained the benchmark scores needed for admissions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Kept track of all student attendance. If needed, would draft dismissal letter for violating the attendance policy.
  • Ensured that all active students were up to date on immunizations and CPR requirements and secured within files.
  • Maintained communication with local WIA office regarding students grades and progress.
  • Set up all classes, before each quarter, in Moodle.
  • Created Moodle and Gmail accounts for all students.
  • Processed deposits on a monthly basis.
  • Handled the ordering of office supplies, graduation supplies, ATI books and student t-shirts.
  • Prepared for all aspects of student graduation including the ordering of all graduation materials, diplomas, programs and class pins, as well as getting students registered for their NCLEX licensing exams.
  • Created students transcripts and figured students GPAs.
  • Transcribed meeting minutes for faculty meetings, curriculum meetings and clinical/skills meetings.

Financial Aid Coordinator

ITT Technical Institute
06.2012 - 06.2014
  • Counseled students and parents about financial aid options and program details.
  • Communicated with prospective students to illustrate available financial aid opportunities.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Provided financial aid counseling to enrolled and prospective students.
  • Conducted entrance and exit interviews with students, advising them of repayment schedule calculations.
  • Contacted students to advise them of impending delinquents loan status.
  • Authored presentations and documentation for distribution to current and prospective students.

Title Loan Office Manager

Cash 2 Go
09.2007 - 08.2010
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed collections of accounts to include initiating customer calls, processing weekly delinquency reports, repossession of vehicles.
  • Performed Marketing duties in support of business growth.
  • Handled flow of cash within the office and prepared/made daily deposits.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained confidential records relating to personnel matters.
  • Provided training to new hires on office policies and procedures.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Maintained filing system for records, correspondence and other documents.
  • Used judgment and initiative in handling confidential matters and requests.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

CSR-1

Heights Finance
07.2004 - 09.2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Reviewed and processed incoming loan applications.
  • Closed out approved loans. This included insurance sales/solicitation efforts to support business growth.
  • Ensured monthly bills were processed and paid in a timely manner.
  • Closely monitored account status and followed up on delinquent accounts on a daily basis.

Event Coordinator

Springfield Pepsi Cola
04.2004 - 06.2004
  • Coordinated schedules and timelines for events.
  • Facilitated route settlement for 9 route salesmen.
  • Issued monthly full service checks.
  • Set up new accounts and ensured quality maintenance of new and existing accounts.
  • Responsible for accuracy in keying accounts payable.
  • Served as Special Events Coordinator.

Assistant Manager

Family Video
10.2001 - 03.2004
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Led team of 6 - 10 through day to day functions to ensure the store ran properly.
  • Recruited, interviewed and hired quality candidates.
  • Processed new hire paperwork and ensured all documentation was obtained.
  • Prepared content and executed monthly team meetings.
  • Processed payroll and ensured accuracy.


Education

Some College (No Degree) - Accounting Finance

Southern New Hampshire University

Some College (No Degree) - Accounting, Finance And Business Administration

University of Illinois At Springfield

Some College (No Degree) - Accounting

Illinois State University

Associate of Arts -

Lincoln College

Skills

Reminder Calls

Travel Arrangements

Verbal and Written Communication

Time Management Skills

Administrative Duties

Office Management

Documentation Skills

Travel Coordination

Effective Multitasking

Attention to Detail

Microsoft Office

Employee Timesheet Processing

Scheduling

Information Management

Schedule Management

Timesheet Management

Problem-Solving

Quality Assurance

Teamwork and Collaboration

Documentation And Reporting

Interpersonal Relationships

Data Entry

Payroll Processing

Strong Work Ethic

Office Administration

Data analysis skills

Expense Reporting

Customer Relationship Management

Telephone Etiquette

Administrative Support

Critical Thinking

Strategic Planning

Bookkeeping

Business Administration

Scheduling proficiency

Insurance Verification

Deadline-oriented

Superb active listening abilities

Meeting planning

Budget Management

Timeline

Travel and Scheduling Coordinator

RoomReady
07.2016 - 06.2024

Financial Aid Advisor

Midwest Technical Institute
06.2015 - 07.2016

Admissions Secretary

Capital Area School Of Practical Nursing
06.2014 - 06.2015

Financial Aid Coordinator

ITT Technical Institute
06.2012 - 06.2014

Title Loan Office Manager

Cash 2 Go
09.2007 - 08.2010

CSR-1

Heights Finance
07.2004 - 09.2007

Event Coordinator

Springfield Pepsi Cola
04.2004 - 06.2004

Assistant Manager

Family Video
10.2001 - 03.2004

Some College (No Degree) - Accounting Finance

Southern New Hampshire University

Some College (No Degree) - Accounting, Finance And Business Administration

University of Illinois At Springfield

Some College (No Degree) - Accounting

Illinois State University

Associate of Arts -

Lincoln College

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Sallie Noller