Sallie Paulson
Surprise,AZ
Summary
Experienced professional focused on meeting or exceeding objectives seeking Cruise Consultant position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Results-driven professional seeking position as Cruise Consultant. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
45
45
years of professional experience
Work History
Cruise Consultant
Holiday Cruises & Tours Center
Scottsdale, AZ
05.2020 - Current
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Real Estate Broker
Paulson Real Estate, LLC
Wilsonville, OR
01.1990 - 02.2015
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Compared properties possessing similar features to determine competitive market prices.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Obtained agreements from property owners to place properties for sale with real estate firms.
- Established and developed real estate agency, driving recruitment and operational growth.
- Arranged for inspections and surveys of sold properties.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Generated lists of properties for sale, locations, descriptions and available financing options.
- Collected fees and documented payment processes for property transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Property Manager
Handi-Storage
Del Rey Oaks, CA
06.1985 - 11.1989
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Developed, reviewed and submitted property operating and capital budgets.
- Trained and motivated leasing staff during bi-monthly trainings.
Administrative Assistant
Ralph L. Stean Contractor
Carmel-by-the-Sea, CA
06.1973 - 06.1985
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Arranged rapid office equipment repair and maintenance with vendors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Performed research to collect and record industry data.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Flight Attendant
American Airlines
Chicago, IL
12.1971 - 05.1973
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Relayed updates and information to passengers after confirming key details with pilot and [Job Title].
- Offered personalized assistance to children, elderly and passengers with special needs.
- Controlled entertainment for passengers through onboard video and audio systems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
High School Diploma -
Carmel High School
Carmel By The Sea, CA06.1965
Skills
- Good Listening Skills
- Customer Satisfaction
- Travel Package Documentation
- Special Needs Clients
- Critical Thinking
- Travel Planning
- Travel Cost Computation
- Travel Itineraries
- Reservations Booking
- Travel Promotions
- Active Listening
- Tour and Travel Quotes
- Needs Assessment
- Travel and Accommodations Explanation
- Client Records
- Hotel Accommodations
- Client Inquiries
- Loyalty Programs
- Client Relationships
- Brand Awareness
- Travel Bookings Processes
- Industry Standards
- Cancellation Policies
- Travel Insurance Sales
- Travel Innoculations Requirements
- Travel Brochure Dissemination
Timeline
Cruise Consultant
Holiday Cruises & Tours Center
05.2020 - Current
Real Estate Broker
Paulson Real Estate, LLC
01.1990 - 02.2015
Property Manager
Handi-Storage
06.1985 - 11.1989
Administrative Assistant
Ralph L. Stean Contractor
06.1973 - 06.1985
Flight Attendant
American Airlines
12.1971 - 05.1973
High School Diploma -
Carmel High School
Similar Profiles
Diana RossiDiana Rossi
Chief Medical Doctor at Scenic Luxury Cruises & ToursChief Medical Doctor at Scenic Luxury Cruises & Tours
Rizza CuaresmaRizza Cuaresma
Crew Administrator at Scenic Luxury Tours & CruisesCrew Administrator at Scenic Luxury Tours & Cruises
Krissy HefnerKrissy Hefner
Travel Agent at Cruises And Tours UnlimitedTravel Agent at Cruises And Tours Unlimited