Sallie Thompson
Raleigh,NC
Overview
5
5
years of professional experience
Work History
Customer Success Manager II
Relay
Raleigh, NC
09.2024 - Current
- Manages a portfolio of 100 luxury hospitality accounts, cultivating strong corporate relationships to ensure alignment with Relay's strategic initiatives.
- Drives proactive engagement through regular outreach, renewal management, and strategic guidance to maximize customer satisfaction and long-term value.
- Achieved 104% net revenue retention in Q2 2025 by identifying growth opportunities, mitigating churn risk, and delivering measurable customer outcomes.
Account Manager
IXL Learning
Raleigh, NC
07.2023 - 09.2024
- Managed portfolio of 300 accounts across three states to drive performance.
- Achieved $4.4M in revenue '23-'24 fiscal year, realizing 25% account growth and 91% renewal rate.
- Utilized CRM (Salesforce) to track sales, identify growth opportunities, and analyze trends.
- Served as certified mentor for new hires, enhancing onboarding processes.
Subscription Renewal Specialist
IXL Learning
Raleigh, NC
10.2022 - 07.2023
- Exceeded sales quotas, achieving account retention and revenue objectives consistently.
- Negotiated and renewed contracts efficiently to ensure timely agreements.
- Served as primary contact for customers, offering implementation insights and conducting product demonstrations.
3rd Grade Teacher
Wake County Public Schools
Raleigh, NC
10.2020 - 11.2022
- Thoughtfully broke down complex mathematical concepts into concise steps for all students to comprehend
- Monitored student progress and implemented specific learning plans to ensure all students are successful
- Collaborated with team to implement grade level and schoolwide initiatives
Education
Master of Arts (M.A.) - Teaching
North Carolina State University
Raleigh, NC12.2020
Bachelor of Arts (B.A.) -
UNC Chapel Hill
Chapel Hill05.2019
Skills
- Account retention and growth
- Customer success
- Cross-team collaboration
- Sales planning and strategy
- Territory planning and targeted outreach
- Leadership and initiative
- Salesforce
Timeline
Customer Success Manager II
Relay
09.2024 - Current
Account Manager
IXL Learning
07.2023 - 09.2024
Subscription Renewal Specialist
IXL Learning
10.2022 - 07.2023
3rd Grade Teacher
Wake County Public Schools
10.2020 - 11.2022
Master of Arts (M.A.) - Teaching
North Carolina State University
Bachelor of Arts (B.A.) -
UNC Chapel Hill
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