Summary
Overview
Work History
Education
Skills
Certification
Timeline
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S. Allison Meyerson

Tallahassee,FL

Summary

Dynamic professional with extensive experience at JSC Systems, Inc., excelling in client advocacy and support. Proven ability to resolve customer complaints and enhance satisfaction through effective communication and problem-solving. Proficient in MS Office applications, with strong organizational capabilities that streamline operations and foster trust in client relationships.

Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Branch Support, Service Coordinator and Collection

JSC Systems, Inc.
11.2015 - Current
  • Served as primary contact for clients, addressing inquiries and providing updates on services.
  • Assistant to Branch Manager, Service Manager & Operations Manager
  • Liaison between HR & Technical Staff, Assist with 17 Technical staff.
  • Managed high volume of client requests to ensure effective service delivery.
  • Maintained accurate records of service activities to facilitate communication between clients and technicians.
  • Resolved customer complaints to enhance satisfaction and loyalty.
  • Coordinated with vendors to maintain optimal inventory levels of tools and equipment.
  • Assisted in implementing new production equipment, ensuring smooth integration into processes.
  • Overcame supply chain disruptions by managing backorders and expediting shipments effectively.
  • Developed strong relationships with clients, fostering trust during the collections process.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.

Office Manager

NCS Cabling
11.2013 - 11.2015
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

Education

High School Diploma -

Vanguard School
Lake Wales, FL

Skills

  • Effective telephone communication

  • Precise recordkeeping

  • Client advocacy and support

  • Note-taking skills

  • Office software proficiency

  • Record preparation

  • Meeting facilitation

  • Attention to detail

  • Ongoing client support

  • MS Office expertise

  • Customer expectation management

  • Problem-solving skills

  • Organizational capabilities

  • Communication and teamwork skills

  • Documentation management

  • Customer relationship management

  • Deadline adherence

  • Project permitting coordination

  • Accounts receivable management

  • Payment processing expertise

  • Accounting software proficiency

  • Customer service excellence

  • Data entry proficiency

Certification

  • CNP - Certified Notary Public Expires 2028

Timeline

Branch Support, Service Coordinator and Collection

JSC Systems, Inc.
11.2015 - Current

Office Manager

NCS Cabling
11.2013 - 11.2015

High School Diploma -

Vanguard School

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S. Allison Meyerson