S. Allison Seiple
Parkesburg,PA
Summary
Quality-focused Transcriber skilled in accurate and timely project completion. Exceptional at translating verbal information to written form while adhering to style guidelines. Self-motivated and talented at organization and time management.
Overview
9
9
years of professional experience
Work History
Freelance Transcriber
TranscribeMe
05.2022 - Current
- Accurately and efficiently transcribe Clean Verbatim and Full Verbatim audio files.
- Edit drafts created from speech recognition software.
- Transcribe sensitive documents with complete confidentiality.
- Adhere to TranscribeMe's transcription style guide as well as special instructions from clients.
- Review completed transcriptions for proper formatting, grammar, and sentence structure.
- Perform freelance work with flexibility to meet employer-set deadlines.
- Member of General Transcribing and TME Special Styles teams.
Licensed Insurance Agent
Blue Marsh Insurance
Honey Brook, PA
09.2019 - 08.2020
- Built and maintained excellent customer relationships through timely responses to inquiries, active listening and issue resolution, and going above and beyond to accommodate unusual requests.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Scheduled fact-finding appointments and consultations to determine client needs, and recommended type and amount of coverage based on analysis of customers' circumstances.
- Calculated quotes with various insurance companies for auto, home, boat, RV, umbrella, and life insurance policies, and upsold additional products and services after identifying customer needs and requirements.
- Obtained underwriting approval by completing application for coverage.
- Spent ample time with each customer, verbally reviewing and explaining coverage options and documents for client comprehension.
- Processed existing policy changes and tracked progress of all outstanding insurance claims for 1,000+ clients
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Agency Assistant
Blue Marsh Insurance
Honey Brook, PA
10.2017 - 09.2019
- Answered and managed 30+ incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed email correspondence and handled incoming and outgoing mail and faxes.
- Entered data into system, scanned and e-filed paperwork, and updated tracking spreadsheets to maintain current file data on accounts and expiration records.
- Built and maintained excellent customer relationships through timely responses to inquiries, active listening and issue resolution, and going above and beyond to accommodate unusual requests.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Resolved routine problems, answered general questions and escalated complex issues.
- Processed insurance payments and prepared bank deposits.
- Performed basic cleaning, maintenance, and inventory tasks for office.
Volunteer Crisis Counselor
Crisis Text Line
07.2017 - 01.2018
- De-escalated crisis situations and created short-term safety plan with texters through collaborative problem-solving
Therapeutic Staff Support
NHS Human Services
Philadelphia, PA
09.2016 - 01.2017
- Received training in Applied Behavior Analysis, recognizing and reporting child abuse, completing progress notes, crisis management and de-escalation techniques, suicide prevention and intervention, trauma-informed treatment services, and person first/cultural awareness treatment services
Floor Supervisor, Assistant Manager
Van Heusen
Wyomissing, PA
04.2015 - 07.2016
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Used POS system to process sales, returns, online orders and gift card activations.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Submitted reports to senior management to aid in business decision-making and planning.
- Processed shipments of merchandise, prepared merchandise for sales floor, and organized backroom spaces.
- Organized displays to generate customer interest in store merchandise.
Sales Associate
G.H. Bass & Co
Wyomissing, PA
06.2013 - 04.2015
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Checked store system for merchandise at other sites, and made arrangements for shipping and delivery.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Prepared merchandise for sales floor.
Sales Associate
Tommy Hilfiger
Wyomissing, PA
09.2011 - 05.2013
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Checked store system for merchandise at other sites, and made arrangements for shipping and delivery.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Prepared merchandise for sales floor.
Education
Certificate of Completion - Certified Recovery Specialist Program
Villanova University
Villanova, PA11.2016
Bachelor of Science - Clinical/Counseling Psych Major, Sociology Minor
Kutztown University of Pennsylvania
Kutztown, PA05.2015
Skills
- Excellent Communication
- Multitasking Abilities
- Attention to Detail
- Organization and Time Management
- Problem-Solving
- Dependable and Responsible
- Self-Motivated
- MS Office
Timeline
Freelance Transcriber
TranscribeMe
05.2022 - Current
Licensed Insurance Agent
Blue Marsh Insurance
09.2019 - 08.2020
Agency Assistant
Blue Marsh Insurance
10.2017 - 09.2019
Volunteer Crisis Counselor
Crisis Text Line
07.2017 - 01.2018
Therapeutic Staff Support
NHS Human Services
09.2016 - 01.2017
Floor Supervisor, Assistant Manager
Van Heusen
04.2015 - 07.2016
Sales Associate
G.H. Bass & Co
06.2013 - 04.2015
Sales Associate
Tommy Hilfiger
09.2011 - 05.2013
Certificate of Completion - Certified Recovery Specialist Program
Villanova University
Bachelor of Science - Clinical/Counseling Psych Major, Sociology Minor
Kutztown University of Pennsylvania
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