Sallo Johnson
Bristol,PA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
8
8
years of professional experience
Work History
Account Manager
Discover Financial Services, DFS
08.2021 - 03.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Identified key entry points to enhance market penetration and maximize returns.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Home Health Aide Supervisor
CareGivers America
08.2020 - 02.2022
- Enhanced patient care by supervising and mentoring a team of home health aides in providing personalized assistance to clients.
- Improved client satisfaction by implementing efficient scheduling systems for home health aide visits.
- Streamlined communication with families and medical professionals, ensuring timely updates on patient progress.
- Reduced caregiver turnover by fostering a supportive work environment and addressing staff concerns promptly.
- Promoted client safety by conducting regular in-home assessments to identify potential hazards and implement preventative measures.
- Developed comprehensive care plans for each client, tailoring services to individual needs and preferences.
- Collaborated with other healthcare providers to coordinate seamless transitions between hospital, rehabilitation, and in-home care settings.
- Increased staff efficiency by implementing standardized protocols for common caregiving tasks, such as medication administration and wound care.
- Assisted clients in maintaining independence by facilitating access to community resources, support groups, and social activities.
- Monitored the quality of care provided by home health aides through regular evaluations and feedback sessions, leading to continuous improvement in service delivery.
- Managed conflict resolution among caregivers, clients, and family members to ensure harmonious relationships within the caregiving team.
- Optimized resource allocation by closely tracking inventory levels of medical supplies and equipment needed for client care.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information during daily operations.
- Upheld high standards of cleanliness and infection control within client homes, conducting periodic inspections and providing guidance on best practices to caregivers.
- Fostered strong relationships with clients and their families, promoting trust in the care provided and resulting in increased referrals for the organization.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
Group Home Manager
Merakey
04.2017 - 09.2020
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Assisted residents with basic hygiene and healthcare needs.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Mentored and coached staff to improve performance and interactions with residents.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Offered learning opportunities to help residents develop important life skills.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Organized entertaining recreational activities for home while staying within $350.00 budge for a home of 6 individuals
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Enhanced residents'' quality of life by developing and implementing individualized care plans.
- Reduced staff turnover by providing comprehensive training programs and fostering a supportive work environment.
- Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
- Assisted residents in achieving personal goals by offering guidance, support, and encouragement throughout the process.
- Strengthened community ties through partnership development with local organizations, schools, and businesses for resources and services.
- Facilitated conflict resolution among residents, resulting in improved communication skills and interpersonal relationships within the group home setting.
- Established clear expectations for resident behavior by creating house rules that foster responsibility and respect towards others.
- Cultivated a positive living environment by organizing social events and outings designed to foster camaraderie among residents.
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Provided ongoing support to families of residents through regular updates on progress made toward individual goals set forth in their care plans.
- Served as an advocate for resident rights within the community at large ensuring equal access to resources when needed or desired.
- Provided leadership, guidance and support to staff members.
- Partnered with local organizations to expand access to social and community services.
- Analyzed trends and data to inform decision-making and program development.
Direct-support-professional
ProStat Healthcare
06.2015 - 04.2017
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to medical and dental appointments to provide support.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
Education
Bachelor of Arts - Psychology
Pennsylvania State University
University Park, PA12.2021
Skills
- Territory Management
- Campaign Execution
- Brand Management
- Account Management
- ADL Support
- Indirect Patient Care
- Behavioral Management
- Progress Documentation
- Appointment Scheduling
- Mental Health Support
- Care Plan Development
- Staff Management
Bachelors of Arts in Psychology
Received from Pennsylvania State University
Timeline
Account Manager
Discover Financial Services, DFS
08.2021 - 03.2023
Home Health Aide Supervisor
CareGivers America
08.2020 - 02.2022
Group Home Manager
Merakey
04.2017 - 09.2020
Direct-support-professional
ProStat Healthcare
06.2015 - 04.2017
Bachelor of Arts - Psychology
Pennsylvania State University
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