Sallu Massaquoi
Houston
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
19
19
years of professional experience
Work History
Owner/Operator Truck Driver
Schneider Trucking
10.2022 - 07.2024
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Maintained current Class A CDL with Hazardous Materials and Doubles and Triples endorsements.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Managed day-to-day business operations.
Instructor
Houston ISD
10.2017 - 09.2022
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Used learning assessments to regularly monitor student understanding of class concepts and materials.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Assisted students in retaining lecture information with creation of guides and course materials.
- Developed and clearly presented classroom guidelines and objectives.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Account Manager
Pacific Contractor Screening
09.2010 - 07.2017
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth and client retention.
Customer Service Manager
Pacific Pulmonary Services
06.2005 - 04.2010
- Visited clients to sell in-home oxygen and nebulizers.
- Managed territory budget to support development of regional and territory leads.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built strong client rapport to establish diversified network of connections.
- Established new accounts through cold calling and personal visits to potential customers.
- Followed up with customers about customer service.
- Finalized sales deals and contracts.
Education
Master of Science - Digital Integration
Southern New Hampshire University
Hooksett, NH12.2020
Bachelor of Science - Business Administration And Management
California State University - Fresno
Fresno, CA06.2005
Skills
- National accounts
- Order management
- Trade requirements
- Cost reviewing
- New account creation
- Product and service sales
- Relationship building and management
- Account management
- Vendor relations
Timeline
Owner/Operator Truck Driver
Schneider Trucking
10.2022 - 07.2024
Instructor
Houston ISD
10.2017 - 09.2022
Account Manager
Pacific Contractor Screening
09.2010 - 07.2017
Customer Service Manager
Pacific Pulmonary Services
06.2005 - 04.2010
Master of Science - Digital Integration
Southern New Hampshire University
Bachelor of Science - Business Administration And Management
California State University - Fresno
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