Summary
Overview
Work History
Education
Skills
References
Timeline
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Sally Amador

Homestead,FL

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

26
26
years of professional experience

Work History

Store Manager

Barnes & Noble
Coral Gables, FL
01.2021 - Current
  • Managed all aspects of daily store operations, such as opening and closing tasks while also handling cash transactions.
  • Resolved customer complaints promptly.
  • Developed sales and profitability optimization strategies.
  • Oversaw the onboarding, training and management of newly hired personnel.
  • Created weekly work schedules for store personnel.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Maintained accurate records of employee performance reviews.

Assistant Manager

Barnes & Noble
Miami, FL
04.1998 - 01.2021
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Education

Associate of Arts - Accounting

Hagerstown Community College
Hagerstown, MD
05-1986

Skills

  • Retail Inventory Management
  • Store operations oversight
  • Operations Management
  • Payroll Management
  • Employee Training
  • Team Development
  • Loss Prevention
  • Store Merchandising

References

References available upon request.

Timeline

Store Manager

Barnes & Noble
01.2021 - Current

Assistant Manager

Barnes & Noble
04.1998 - 01.2021

Associate of Arts - Accounting

Hagerstown Community College

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Sally Amador