Sally Ardrey
Tucson,AZ
Summary
Enthusiastic and professional. Experienced administrative assistant with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Skilled in prioritizing and completing tasks independently. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments.
Overview
20
20
years of professional experience
Work History
Customer Service, A/R, A/P
Alan Bradley Roofing
01.2015 - Current
- Prepares and submits roofing estimates to customers
- Handles all front office customer service
- Daily interaction with customers via phone, email, and face to face
- Builds relationships with current and potential clients by anticipating and accurately identifying client needs
- Took on basic bookkeeping responsibilities as of July 2016
- Maintain company books including A/P, A/R, bank statements and monthly financial reports
- Reconcile and balance accounts
- Manage employee payroll services
- Records cash receipts
- Issue financial statements as necessary.
Billing Specialist
Arizona oncology
01.2013 - 01.2015
- Prepared and submitted patient claims to appropriate third party payers
- Reviews claims to ensure that payer specific billing requirements are met, follows standard procedures and pre-established guidelines to complete tasks
- Resolves routine and non-routine patient billing inquiries and problems
- Knowledge in medical coding; HCPC and ICD-9 codes as of 2015
- Utilizes EMR (Electronic Medical Record) software to complete tasks e.g., IKnowMed and MOSAIQ EMR.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
Supervisor, Service Operations
Coventry dmeplus
01.2012 - 01.2013
- Managed day-to-day operations of Federal staff
- Streamline processes that allow for employee efficiencies and more effective outputs
- Successfully identified employee strengths and use them to benefit business, clients, and team members
- Coordinated entire restructure of Federal team to support organizational goals and optimized current staff to allow for growth within Federal space
- Coincides with duties/task already taken on as Associated Business Operations Analyst.
Associate Business Operations Analyst
Coventry dmeplus
01.2012 - 01.2012
- Drove projects and brought value through daily operations by identifying, distinguishing, and analyzing multiple components of problem
- Provided data and thorough project recommendations to all directors to support strategic decision-making
- Facilitate workout problem-solving sessions with functional leaders across organization
- Implemented processes that support client requirements
- Coincides with duties/task already taken on as Senior Integrated Service Specialist
- Implemented WCMS_USPS platform improvement process.
Senior Integrated Service Specialist
Coventry dmeplus
01.2009 - 01.2012
- Responsible for the review of existing business processes to analyze efficient solutions that meet expectations of internal and external customers
- Drove business enhancements, system and user testing coordination, system conversions and new business implementations
- Lead efforts to identified, troubleshoot, and resolved potential problems
- Identified and documented workflows
- Successfully transitioned and tracked the Sears and Fireman's Fund Transition process
- Responsible for successfully creating and implementing client value add processes such as Ancillary Notes and Confirmation Delivery.
Inside Sales Associate
Border Construction specialties
01.2005 - 01.2009
- Acted as inside sales contact for prospective buyers, current clients, and company Outside-sales representatives
- Facilitated effective and efficient communication between all parties
- Handled a wide range of customer service and inside-sales duties for one of Arizona's largest Construction supply distributors
- Managed multiple projects and tasks at any given moment including sales service, product ordering on a Purchase order system, building relationships with current and potential customers, daily cash & credit reconciliation, and bank deposits
- Maintained a high level of quality and integrity by ensuring end-user satisfaction and generating repeat business
- Provided administrative support to the Operations Manager for Border's Tucson Location
- Hired as Administrative assistant —promoted to Sales representative within 2 years.
Education
Associate of Science -
Pima Community College
Tucson, AZ12.2023
General High School Diploma -
Santa Rita High School
Tucson Estates, AZ05.2002
Skills
- Administration and Operations
- Accounts Payable and Receivable
- Cash Management
- Data retrieval systems
- Scheduling and calendar management
- Operations Management
- Business Administration
- Decision-Making
- Multitasking and Organization
- Computer Skills
- Customer Relations
- Money handling abilities
Professional Profile
Professional image and wardrobe, positive & flexible work attitude, Effective communication, problem-solving, and time-management skills, Hardworking TEAM PLAYER—routinely goes beyond designated responsibilities, SERVICE-DRIVEN and PROACTIVE—anticipates and resolves potential problems and "goes the extra mile" to meet customer needs, Detail-oriented and precise with exacting performance standards, Works well under pressure, exercising good judgment and sound decision-making skills in all areas—remains productive in time-critical, deadline-oriented work environments
Timeline
Customer Service, A/R, A/P
Alan Bradley Roofing
01.2015 - Current
Billing Specialist
Arizona oncology
01.2013 - 01.2015
Supervisor, Service Operations
Coventry dmeplus
01.2012 - 01.2013
Associate Business Operations Analyst
Coventry dmeplus
01.2012 - 01.2012
Senior Integrated Service Specialist
Coventry dmeplus
01.2009 - 01.2012
Inside Sales Associate
Border Construction specialties
01.2005 - 01.2009
Associate of Science -
Pima Community College
General High School Diploma -
Santa Rita High School
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