Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sally Bahnam

El Cajon,CA

Summary

Experienced professional with over a decade of diverse expertise in retail sales, medical device sales, and technical support. Adept at building strong client relationships, driving sales growth, and providing exceptional technical assistance. Seeking to leverage this background in a dynamic Information Systems Analyst role with the City of San Diego, bringing a unique blend of sales acumen, technical proficiency, and customer-focused mindset to contribute to the city's IT initiatives.

Overview

10
10
years of professional experience

Work History

Specialist 1, Pump Sales Processor

Tandem Diabetes Care Inc.
06.2021 - Current
  • Communicated by responding to inquiries from customers, distributors, HCPs, and sales force regarding orders and shipment schedules.
  • Proactively communicating backorders/delivery dates to customer sales team and processing customer orders to completion.
  • Interacts with field sales team to resolve customer issues.
  • Reviewing documents, requesting authorizations through health plan portals, and reaching out to insurance companies to verify and collect authorizations to process orders.
  • Collaborated with cross-functional teams to develop and implement effective support strategies.
  • Streamlined support procedures for quicker response times, resulting in higher client retention rates.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Specialist 1, Inbound Pump Sales

Tandem Diabetes Care Inc.
09.2020 - 06.2021
  • Responds to direct/distributor patient inquiries as well as requests from Territory Managers, Clinical Diabetes Sales Specialists, and Health Care Providers, to discuss Tandem Diabetes Care products and services.
  • Verifies accuracy in order to get patients information and relays health insurance coverage to patient.
  • Efficiently responds to advanced customer inquiries, effectively addressing and resolving patient barriers to therapy adoption through professional, ethical and persuasive sales skills to lead the customer to action.
  • Documents interactions, calls, and lead information into the customer relationship management (CRM) system in accordance with HIPAA guidelines.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.

Technical Customer Support Specialist

Tandem Diabetes Care Inc.
06.2019 - 09.2020
  • Responsible for capturing technical inquiries from customers over the phone and via email, and providing the highest caliber of customer support for technical issues.
  • Demonstrating good judgment in selecting methods and techniques for obtaining solutions in responding to customer requests.
  • Acting as a customer advocate to represent customer needs internally.
  • Maintained successful call resolutions, escalating complex concerns to supervisors or field personnel to achieve necessary support.
  • Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
  • Served as a subject matter expert within the team for specific technologies or products, sharing knowledge with colleagues when needed.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Identified potential software or hardware issues through diligent monitoring of client systems for optimal functioning.

Service Experience Specialist

Nordstrom
06.2016 - 06.2019
  • Developed strong rapport with customers and created positive impression of business.
  • Defuse customer situations and provide resolution in a timely and
    effective manner.
  • Ensure the security and privacy of customer information through
    education, compliance and resolution of issues.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Processed accurate credit, debit, check and cash sales transactions for more than 100 customer orders per day.

Sales Associate

Nordstrom
05.2014 - 06.2016
  • Increased sales by offering advice on purchases and promoting additional products.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Education

Bachelor of Science - Sociology

Southern New Hampshire University
Hooksett, NH
05.2024

Associate of Science - Social Sciences

Cuyamaca College
El Cajon, CA
06.2019

High School Diploma -

Valhalla High School
El Cajon, CA
06.2013

Skills

  • Customer Service Excellence
  • Technical Support
  • Troubleshooting Technical Issues
  • Order Entry
  • Insurance Knowledge
  • Account management
  • Excel expertise
  • Strong analytical and communication skills

Languages

English
Native or Bilingual
Arabic
Professional Working

Timeline

Specialist 1, Pump Sales Processor

Tandem Diabetes Care Inc.
06.2021 - Current

Specialist 1, Inbound Pump Sales

Tandem Diabetes Care Inc.
09.2020 - 06.2021

Technical Customer Support Specialist

Tandem Diabetes Care Inc.
06.2019 - 09.2020

Service Experience Specialist

Nordstrom
06.2016 - 06.2019

Sales Associate

Nordstrom
05.2014 - 06.2016

Bachelor of Science - Sociology

Southern New Hampshire University

Associate of Science - Social Sciences

Cuyamaca College

High School Diploma -

Valhalla High School

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Sally Bahnam