SALLY BOWERS

As a Principal Trainer:

• Participated in and attended meetings to obtain information for use in training programs.
• Updated course material based on industry trends and changes within the organization.
• Collaborated with subject matter experts to develop content for various training initiatives.
• Delivered training sessions to staff members via webinar-based instruction.
• Developed tip sheets in collaboration with subject matter experts to improve documentation accuracy, enhance charge capture, and support updates to flowsheets and navigators.
• Explained goals and expectations required of trainees.
• Partnered with management personnel to establish career paths for employees through targeted training opportunities.
• Gathered and organized training materials to support program objectives.
• Obtained and organized manuals, guides and visual materials for development and training purposes.
• Achieved a 95% ticket resolution rate, demonstrating strong problem-solving skills, commitment to service excellence, and end-user satisfaction.
• Trained classes in Stork, ClinDoc, Beacon, Behavioral Health, Social Workers, Case Management, Utilization Management, Dialysis- including Apheresis nurses, Chart Abstractors, and Social Workers, to technicians, providers, medical assistants, and nurse practitioners.

As a Credentialed Trainer:

• STS Program for OB Providers, Stork Module, onsite and via Teams, where I worked exclusively with five providers and helped deliver content, including Login Lab, assessments, and evaluations.
• Delivered training for Stork and Infectious Disease -Bugsy to providers, medical assistants, and nurse practitioners and technicians
• Delivered training sessions, evaluations, and testing within designated timeframes, ensuring timely completion of administrative tasks.
• Assisted in revising training curriculum and assessment materials to improve clarity and effectiveness.
• Collaborated closely with Principal Trainers on the development of training content and escalated significant concerns for analyst review.
• Provided cutover support, including shadow charting, to facilitate a smooth transition during go-live.
• Offered on-the-spot guidance and support to end users, promoting accurate and efficient use of Epic applications.

• Engaged in collaborative efforts with two PTs for curriculum development revisions in Case Management.
• Identified process improvements within the customer's workflow environment.
• Obtained and organized manuals, guides and visual materials for development and training purposes.

• Delivered onsite training for nurse, providers and case managers for Stork, Case Management and Utilization Management, Orders
• Trained virtual via Zoom to Utilization Management and Lactation classes
• Aligned testing processes with educational curriculum specifications and classroom standards.
• Training, Evaluations and the Tests were completed in time allotted and completed administration
• Created Tipsheets and “Helpful Hints”
• Assisted in the Command Center for ClinDoc, Orders, Stork, Case Management, and PB
• Triaged tickets to the correct department
• Provided direction on ticket assessments following thorough SUP system evaluations.
• Adhered to hospital Covid safety protocols, including sanitizing stations and maintaining cleanliness.
• Consistently earned a 4.6/5 rating in training evaluations, demonstrating excellence in facilitation, communication, and learner satisfaction.

• Developed training programs that resulted in 15 Advent employees earning their Epic Credentialed Trainer credential in AMB.
• Collaborated with the five PT’s in curriculum development including the training materials, assessments and tip sheets
• Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
• Delivered class in the ALN and ran reports then and reported to management of missing end-users
• Cross trained in multiple modules – Dorothy and Stork
• Provided Go Live support to end users during Go Live- this includes AMB, Orders, PB and Cadence
• Help Desk aided during Go Live and resolved 90% of the tickets that were assigned to me
• Led knowledge-sharing initiatives by coaching peers on identifying root causes—whether system build issues or training miscommunications—improving team troubleshooting accuracy.

• Partnered with the project manager to drive execution across key Epic modules, ensuring alignment with timelines and deliverables.
• Led training during Go-Live and provided high-touch support to clinics, including specialized departments (oncology, infusion, family medicine, call center).
• Collaborated with nurse leadership and management to optimize workflows for clinical and non-clinical staff, including billing, coding, and registration teams.
• Trained providers and Community Connect users, delivering workflow personalization and addressing billing/reporting issues in real time.
• Supported Oncology clinic leadership by identifying report and billing concerns, and guided staff in accurate work queue management.
• Managed post-training administration and ran reports to support project tracking and success metrics.Go Live support was in AMB, ASAP, Cadence and Prelude.

• Led provider personalization sessions (1:1 and group) across specialties, delivering tailored support in Orders, ClinDoc, Beacon, and Behavioral Health modules.
• Designed and facilitated virtual WebEx and Skype training for up to 20 end users; created and distributed training schedules, links, and access credentials for leadership and stakeholders.
• Developed crosswalk documentation to help users transition from legacy systems to Epic, ensuring clarity and smooth adoption.
• Updated training curriculum, assessments, and materials; supported Anesthesia and Behavioral Health classes.
• Managed LMS tasks (PeopleFluent) and completed post-class administrative duties to maintain accurate training records.
• Proactively led study halls, discussion groups, and clinic rounding to reinforce learning and offer real-time support.
• Provided full Go-Live support across assigned Epic modules, volunteering for additional tasks to help meet project deadlines.
• Recognized as a collaborative team leader, contributing to multiple high-impact training initiatives and cross-functional projects.

• Created and distributed training schedules, links, and access credentials for leadership and drafted the final email that was distributed to the teams.
• Delivered classes in the Case Management and the Stork Modules.
• Collaborated with management team to determine appropriate learning objectives for each program.

Modules: Grand Central, Orders, ClinDoc, Willow

• Provided remote Go-Live support for the 2019 Epic implementation using VMware and Microsoft Teams, ensuring seamless communication and issue resolution.
• Delivered front-line assistance across multiple modules, assessing and accurately assigning Help Desk tickets to appropriate teams.
• Authored detailed, well-documented ticket notes to support both end users and analysts, streamlining follow-up and resolution workflows.
• Played a key role in ensuring user adoption and system stability during a fully remote project launch.

Orders

• Supported Orders Modules in 2019 Epic implementation
• 1:1 Personalization
• Worked closely to the providers on documentation, creating macros, making favorites
• Monitored progress of all activities associated with the Epic go-live implementation plan.

• Delivered training sessions, evaluations, and testing within designated timeframes, ensuring timely completion of administrative tasks.
• Led training initiatives for full-time staff and Credentialed Trainers in the Orders module, serving as a subject matter expert and mentor to ensure high-quality instruction.
• Led classrooms up to 10 Physician end-users for Orders for all Provider and Surgeon workflows
• Trained providers on effective use of Dragon for real-time dictation, improving accuracy and streamlining documentation workflows.
• Led classroom up to 5 end-users for the Provider Personalization classes – Provider Concierge
• Provided Go-Live support with a 95% ticket closure success rate, ensuring timely resolution and minimal disruption to end-user workflows.

• Trained in-person classrooms up to 10 physician and providers end-users for workflows
• Trained in-person classrooms up to 25 in all ClinDoc areas, including Nurse, Respiratory Therapists- Inpatient and Outpatient, Bugsy, Case Management, Willow and Beacon
• Vetted, edited and added to the curriculum that were presented in class
• Created tip-sheets to be posted on Learning Home Dashboards of the Physician
• Assisted in Co-training in Optime Classes and Willow
• Go-live support for the 2019 Epic implementation

• Built and activated Dragon profiles in the PRD environment, pushing approved provider notes (Progress, H&P, Consult, Discharge) to production and ensuring readiness for clinical documentation.
• Enabled provider access through Imprivata, configuring single sign-on and biometric authentication to streamline system login and security.
• Scheduled, created, and led training classes for providers, surgeons, and interdisciplinary teams; followed up with clinic managers to reschedule no-shows and ensure full provider compliance.
• Trained up to 12 physicians per session in Epic Orders and ClinDoc modules, including specialized training for Respiratory Therapists (Inpatient/Outpatient), Lab, and Fundamentals teams.
• Provided 1:1 Personalization sessions for providers, optimizing workflows and tools like SmartTools, Note Templates, and Order Sets.
• Supported Go-Live at Behavioral Health Hospital, managing and scheduling a team of 25 trainers across assigned modules.
• Collaborated with Infection Disease Providers during outbreak response, delivering targeted training and system adaptation strategies.
• Implemented the “In Time for Dinner” initiative, advising Principal Trainers and training staff on workflow best practices to support timely documentation.
• Managed academic EMR onboarding, coordinating with university and junior college faculty to onboard 325+ nursing students per semester; created HealthStream assignments and verified user activation.
• Assigned trainers to classes and ran activation reports, partnering with the Project Manager to track progress, resolve issues, and meet project deadlines.

• Provided direct Epic training to current and new UPMC personnel for EMR implementation and to meet on-going training needs in Orders.
• Vetted, edited, and delivered over 20 curriculum tracks to Principal Trainers in preparation for end-user training readiness.
• Led training sessions for up to 10 physicians per class, specializing in Epic Orders workflows for both provider and surgeon roles.
• Provided Go-Live support for Ambulatory and Cadence modules, ensuring seamless workflow adoption and issue resolution.
• Supported Go-Live at UPMC Pinnacle across three hospital locations, delivering on-site assistance to clinical staff and providers.

• Collaborated directly with the Chief Medical Officer (CMO) to analyze provider performance using the 5-point system; ensured physicians and surgeons achieved a minimum 2-point lead post-personalization.
• Drove Meaningful Use improvements, with 95% of providers increasing scores by 2–3 points after each 1:1 session—meeting mandatory benchmarks set by the CMO.
• Led over 247 personalized 1:1 sessions (2-hour blocks) to elevate provider confidence, optimize workflow efficiency, and drive EHR adoption across Orders, Ambulatory, and Hospice.
• Served as a strategic partner to the CMO, identifying gaps in data and implementing targeted solutions to boost provider engagement and performance.
• Coordinated and scheduled Provider Concierge sessions, ensuring seamless support and timely interventions during implementation.
• Championed the “In Time for Dinner” program across Inpatient and Ambulatory settings, promoting workflow efficiency and timely provider documentation.

• Edited and added to the curriculum in preparation for training
• Mentored and provided training to the FTE, group of 10, to assist in how to deliver the content, to pass the credentialing process and to become independent CT’s
• Led in-person classrooms up to 10 Physician end-users for Orders
• Led in-person classroom up to 5 end-users for the Provider Personalization classes a.k.a Provider Concierge
• Go-live support for UPMC 2018 Epic implementation involving tickets which were thoroughly noted in detail to give to the analyst

• Delivered in-person training sessions for groups of up to 20 end users, ensuring clear understanding of Epic workflows and system navigation.
• Assisted in revising training curriculum and assessment materials to improve clarity and effectiveness.

• Led training for Super Users and end users across Epic Orders, Dietitian, and Therapy workflows, driving system confidence and role-based adoption.
• Delivered high-impact Epic Orders training to providers and nurses, presenting classroom sessions that aligned with clinical best practices.
• Vetted and refined training curriculum to ensure accuracy, relevance, and engagement prior to live course delivery.
• Coordinated scheduling logistics by managing class creation and trainer assignments in HealthStream, contributing to a seamless training rollout.
• Mentored FTEs in Epic Orders, serving as a go-to resource for both classroom instruction and real-world floor support during implementation.
• Conducted interactive lab sessions for provider personalization, guiding users through optimization of Note Templates, Order Sets, and SmartTools.

• Mentored full-time employees into Credentialed Trainer roles by providing constructive feedback, coaching on instructional delivery, classroom management, and presentation techniques.
• Led onboarding and Epic training for new employees, ensuring a smooth transition from legacy systems to Epic workflows.
• Delivered targeted Epic instruction to Behavioral Health personnel, supporting successful EMR implementation and user readiness.
• Guided providers through Personalization Labs, optimizing Note Templates, Order Sets, and SmartPhrases to enhance clinical efficiency and documentation accuracy.

• Vetted training curriculum prior to training course presentations
• Help Desk support for all providers; submitted and sent tickets to the correct modules
• Conduct lab presentations and direct provider support of Epic personalization
• Go live support

• Math & Science Teach, 4th Grade , Improved student test scores on Benchmark test by 37% in a one-year period
• Actively implement Kagan strategies to improve thinking techniques alongside cooperative learning
• High Parent involvement through Class Dojo and Remind, along with phone calls, emails and letters
• Exceedingly incorporates technology with lesson planning
• Sponsored UIL 5th grade Dictionary skills and students successfully placed 2nd overall and 2nd and 4th for individual placement
• Regularly use interactive notebooks to enhance Math and Science lessons
• Created collaborative interdisciplinary lessons through the Art and Science classes through vocabulary, hands-on activities and class experiments
• Consistently ranked in top scores for student achievement within my grade level
• Data driven to compare and improve student results by collectively analyzing the TEKS, student scores, and comprehension
• Ranked 1st among my colleagues in using Prodigy interactive math tools

• Led training operations and scheduled a team of 25 trainers, in the Cadence, ClinDoc, Radiant and Grand Central modules, ensuring coverage across training sessions and Go-Live support.
• Coordinated Epic access and training for over 325 nursing students per semester, partnering directly with professors from Tyler Junior College and University of Texas at Tyler.
• Managed HealthStream course assignments and communications, creating detailed instructional emails and verifying activation status through reporting and tracking.
• Assigned trainers to appropriate classes, aligning expertise with departmental needs and schedules.
• Collaborated with the Project Manager to review progress, address concerns, and meet project deadlines on time and with accuracy.
• Delivered end-user and Super User training across Cadence, ADT, Orders, Radiant, and ClinDoc, tailoring sessions to a variety of clinical roles including providers, nurses, and students.
• Developed and maintained training resources, including quick start guides, tip sheets, and "Click Savers" for optimized system navigation.
• Led simulation labs and refresher courses for ClinDoc to reinforce learning and improve end-user confidence.
• Provided at-the-elbow Go-Live support across three system launches, resolving 94% of Help Desk tickets through hands-on assistance and troubleshooting.
• Trained new hires through New Employee Orientation, covering key workflows in Cadence, ADT, Radiant, and ClinDoc.
• Supported integrated testing and patient builds in MST, contributing to readiness for system rollout.
• Tracked e-learning completion and conducted knowledge follow-ups, reinforcing ConnectCARE proficiency and system adoption.
• Researched registration and insurance errors, identifying educational opportunities to reduce future Hospital Billing issues.

• Raised student Benchmark test scores by 25% in one year through targeted after-school tutoring and Math Blitz sessions; taught Summer School with a 92% passing rate upon completion.
• Organized and led clothing and food drives in collaboration with Behavioral Interventionists, counselors, and faculty to support students with special needs.
• Enhanced math performance by adapting lesson plans and integrating educational games for students requiring additional academic support.
• Supported instruction for 75 at-risk students in Math Lab using the Accelerated Math program to boost TAKS test scores.
• Served as sponsor for Impromptu Speaking, mentoring students and representing the school at the UIL academic meet.
• Collaborated with college programs and the Math and Science Departments to support the Expanding Your Horizons initiative, encouraging student engagement in STEM.