Sally Brea
BRONX,NY
Summary
Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette, and organization skills with good judgment, and multitasking skills. Excellent problem-solver and great communicator with highly efficient patient registrar skills. Accomplished my role as a Medical Receptionist for over 8yrs proudly maintaining a highly productive front desk, Responsible, honest, and reliable able to work independently and as part of a team.
Overview
11
11
years of professional experience
Work History
Admitting Representative
St. Barnabas Hospital
10.2019 - Current
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Streamlined patient admissions by accurately collecting and verifying insurance information.
- Contributed to a positive work environment by providing support to fellow admitting representatives as needed.
- Reduced wait times for patients by efficiently managing bed assignments in coordination with nursing staff.
- Responsible for obtaining complete and accurate patient data during the registration/admission process, insurance verification, obtaining consents for admission along with required forms
- Capture data required for processing of Birth Certificates, Paternity forms, Spontaneous Termination of Pregnancy forms, and assist Doctor’s with Death Certificates registration on EVITAL
- Answering a High call volume and routing to proper personnel
- Distribution of metro cards using PTAR and release of medical records consents
- Bed control of the hospital assigning beds to new admission
- Discharging accordingly/ Interviewing New mom for birth certificate
- Filing claim cases to City Morgue/Release of deceased to OCME or Funeral directors
- Ambulatory appointment registration ( Vascular, US appointment & Sleep study).
COVID Front Desk/Navigator
North Central Bronx Hospital
10.2020 - 10.2021
- Assisting in registration for COVID testing
- Responsible for completing clerical work in a timely and efficient manner and ensure work is accurate
- Assist in translation and answering all incoming calls
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Supported operations management by maintaining an organized inventory of necessary supplies and PPE for optimal safety standards during screenings.
- Oversaw in-person and curbside patient registration and processing.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Collaborated with local public health departments to track and report trends in COVID-19 cases, supporting informed decision-making processes.
Team leader
Medalliance
11.2017 - 10.2019
- Created an inspiring team environment by motivating my team members
- Developed decision-making skills
- Assisted patients by checking in with them and dispatching patients
- Answered phone calls
- Scanned/Faxed and filed paperwork into patients records and accounts
- Delegated tasks and set deadlines
- Responsible for pre-certification/authorization, as well as insurance verification for all patients.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
Physical Therapy Aide
New York Spine and Sport Rehabilitation Medicine
08.2014 - 08.2017
- Developed a strong understanding of benefits investigating deductibles, co-insurances, out of pocket expenses & benefit exclusions
- Responsible for opening facility on time and provide great customer service to patients
- Verified insurances and eligibility for clients
- Answered phone calls to obtain new patient information and answer all questions.
Bookkeeper
Dan’s Supreme
03.2013 - 08.2014
- Assisted with accounting records
- Screened phone calls, as well as faxed and filed paperwork and documentation
- Attended to customers in the front widow for customer service
- Obtained experience in handling high amount of cash.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
Education
Diploma -
St. Pius V High School
01.2019
Skills
- EPIC/HBO/All Scripts/ PTAR/ECW trained
- Ability to work well in a fast-paced environment and as a team player
- Able to communicate effectively orally and written in English and Spanish
- Self-starter with Exceptional interpersonal skills
- Intermediate experience with MS Word (60 wpm), Excel and PowerPoint
- Excellent verbal, written communication and ability to pay close attention to detail
- Experienced in providing excellent customer service and problem escalation/resolution in high volume atmosphere
Timeline
COVID Front Desk/Navigator
North Central Bronx Hospital
10.2020 - 10.2021
Admitting Representative
St. Barnabas Hospital
10.2019 - Current
Team leader
Medalliance
11.2017 - 10.2019
Physical Therapy Aide
New York Spine and Sport Rehabilitation Medicine
08.2014 - 08.2017
Bookkeeper
Dan’s Supreme
03.2013 - 08.2014
Diploma -
St. Pius V High School