Sally Brown
Galax,VA
Summary
As a manager, my primary objective is to support the functioning of business operations by effectively managing staff, coordinating operations, and ensuring exceptional customer service. I communicate with team members, set clear goals, and monitor performance to create a positive and productive work environment. Throughout my career in the Building Supply industry, I consistently met company goals through organized practices. I am skilled at working under pressure and adapting to new situations and challenges to enhance the organizational brand. With strong organizational skills and a passion for hard work, I am eager to secure a manager position and contribute to the team's success in achieving company goals.
Overview
33
33
years of professional experience
Work History
Manager
Parker’s Building Supply
11.2020 - Current
- Overseeing daily operations, managing staff, and providing exceptional customer service
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Administrative Assistant
Blevins Building Supply/ Parker’s Building Supply
06.2003 - 11.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Business Office
New River Treatment Center
07.2010 - 07.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
Lowe’s Home Center
Galax, VA
11.1991 - 11.2001
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
HS Diploma -
Carroll County High School
Hillsville, VA01.1992
Skills
- Budget Planning
- Time Management
- Team Leadership
- Schedule Preparation
- Communication
- Problem-solving
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Timeline
Manager
Parker’s Building Supply
11.2020 - Current
Business Office
New River Treatment Center
07.2010 - 07.2020
Administrative Assistant
Blevins Building Supply/ Parker’s Building Supply
06.2003 - 11.2020
Customer Service Representative
Lowe’s Home Center
11.1991 - 11.2001
HS Diploma -
Carroll County High School