Sally Busekist
Cattaraugus,NY
Summary
Proven emergency dispatcher with a track record of enhancing response times and mentoring new staff at Cattaraugus County Sheriff's Office. Expert in computer-aided dispatching and crisis management, demonstrating exceptional situational awareness and patience under pressure. Skilled in NCIC Database use and emergency medical instruction, significantly improving operational efficiency and team readiness.
Overview
33
33
years of professional experience
Work History
911 Emergency Dispatcher
Cattaraugus County Sheriff's Office
06.1996 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
- Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
- Provided on-the-job training and coaching to develop new dispatchers.
Secretary
Tri County Hospital
07.1991 - 05.2000
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Assisted coworkers and staff members with special tasks on daily basis.
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Managed inventory of unit supplies, placing timely orders to maintain adequate stock levels.
- Processed physician orders with precision, reducing medication errors and enhancing patient safety.
- Expedited discharge processes, coordinating necessary paperwork and appointments for optimal patient satisfaction.
Education
Associate of Science - Medical Secretarial Science
Olean Business Institute
Olean05.1991
Skills
Patience and Tolerance
Memory retention
Prioritization
Situational Awareness
Typing Speed
Works Well Under Pressure
Critical Thinking
Active Listening
Data entry proficiency
Information intake
Crisis Management
Emergency Medical Instruction
Computer-aided dispatching
Police and fire procedures
Verbatim Transcription
EMS Dispatch
Telephone Etiquette
Emergency Response Procedures
CPR and First Aid
Law Enforcement Collaboration
Emergency Police Dispatcher Certification
911 System Information Databases
NCIC Database
Documentation
Communications Training Officer (CTO)
Emergency Medical Dispatch (EMD)
Emergency Medical Dispatcher Certification
Public Safety Telecommunicator
Flexible Schedule
Volunteer work
Serving at various non-profit agencies as a Bookkeeper and Treasurer. Efficient at QuickBooks Online. Performing data entry, bank reconciliations and monthly reports. Committee member and board member for various organizations through the years. I have held position of secretary and treasurer for my union for the past 22 years.
Additional Information
After 24 years of full-time service in the public sector serving the community of Cattaraugus County, I retired from full-time and have returned part-time, keeping my skills current. I am also looking for some part-time hours working remotely from home.
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Timeline
911 Emergency Dispatcher
Cattaraugus County Sheriff's Office
06.1996 - Current
Secretary
Tri County Hospital
07.1991 - 05.2000
Associate of Science - Medical Secretarial Science
Olean Business Institute
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