Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sally Carrillo

Visalia,CA

Summary

Organized Patient Service Representative with 25 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

28
28
years of professional experience

Work History

PSR II

Quest Diagnostics
Visalia, CA
05.2018 - Current
  • Performs specimen collection, ensuring correct patient and specimen identification and specimen integrity by using appropriate techniques for all age criteria as required.
  • Entry and verifies patient demographics, location, physician data, test requested, time and date of collection, appropriate clinical information, and all other pertinent data found on requisitions as required for processing and billing.
  • Aliquots and labels specimens according to established departmental procedures and prepares specimens for testing.

Phlebotomist

Visalia Medical Clinic
Visalia, CA
08.2012 - 08.2017
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Reviewed patient records for accuracy and completeness.
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.

Patient Service Supervisor

Sonora Quest Laboratories
Tempe, AZ
10.2009 - 08.2012
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Direct day-to-day administrative and operational functions for 10-patient service facility, providing guidance and leadership to over 45 employees across more than all departments.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Phlebotomist/Specimen Processor

Visalia Medical Clinic
Visalia, CA
10.2004 - 07.2009
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Paramedical Examiner

EMSI Paramedical Company
Fresno, CA
06.2002 - 06.2004
  • Maintained professionalism when communicating with client and answering questions.
  • Collected blood samples from clients following safety and biohazard handling procedures.
  • Interviewed customers to record medical history and lifestyle information.
  • Observed and reported customer conditions and health incidents for comprehensive screening.
  • Packaged and shipped samples to laboratory for processing.
  • Checked and documented vitals such as blood pressure, height and weight.
  • Performed EKG tests on clients based on health status and medical history.
  • Collected cholesterol and glucose results by performing client finger sticks and tests.

Phlebotomy Team Lead

Unilab Corporation
San Jose, CA
01.1993 - 05.2002
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.

Education

Associate of Science - Medical Assisting

The Bryman School - San Jose, CA
San Jose, CA
05.1982

Skills

  • Selecting, developing, and training employees
  • Identify and resolve service issues related to workflow and efficiency
  • Responsible for facility management of PSC locations
  • Providing phlebotomy and toxicology collection

Timeline

PSR II

Quest Diagnostics
05.2018 - Current

Phlebotomist

Visalia Medical Clinic
08.2012 - 08.2017

Patient Service Supervisor

Sonora Quest Laboratories
10.2009 - 08.2012

Phlebotomist/Specimen Processor

Visalia Medical Clinic
10.2004 - 07.2009

Paramedical Examiner

EMSI Paramedical Company
06.2002 - 06.2004

Phlebotomy Team Lead

Unilab Corporation
01.1993 - 05.2002

Associate of Science - Medical Assisting

The Bryman School - San Jose, CA

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Sally Carrillo