SALLY CASTILLO
Laredo,TX
Summary
Dedicated professional with several years of experience and a proven knowledge of management, administration, customer satisfaction, and procedure standardization. Successfully works as part of a team to reach personal and business goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Executive Food and Beverage Banquets & Catering Director
La Posada Hotel
Laredo , TX
03.2019 - 04.2024
- Several years specializing in restaurant and catering department sales, event planning and coordinating
- Work with chefs to create menus controlling and monitoring of food & beverage cost
- Developed and implemented catering policies, procedures, and standards.
- Analyzed customer feedback to identify areas of improvement in catering services.
- Checking food quality and presentation
- Experience designing and supervising numerous VIP events for guests and hotel staff
- Solid experience in management, execution, and securing business relations with customers
- Strong organizational skills and attention to detail
- Exceptional problem solver possesses strong analytical, and problem resolution skills
- Superb mentor, inspirational leader that inspires employees to maintain peak performance while maintaining high morale
- Dedicated individual; achieving a reputation for consistently going beyond what is required
- Boundless energy, capable of adopting several roles simultaneously
- Responsible for helping in managing and developing annual catering budget
- Selling and upselling of venue generating and increasing company revenues
- Design event packages
- Event set up/breakdown
- Follow hotel departmental regulatory agency rules, polices and regulations TABC and Food Handler licensure
- Hiring and training of banquet staff
- Maintained employee payroll records and processed payroll data accurately.
- Generating and adjusting employee time sheets
- Generating employee vacation, sick and over time forms
- Record keeping of employee vacation & sick benefits
Banquets & Catering Director
La Posada Hotel
Laredo , TX
01.2019 - 04.2019
- Experienced designing and supervising numerous VIP events for guests and hotel staff
- Solid experience in management, execution, and securing business relations with customers
- Strong organizational skills and attention to detail
- Exceptional problem solver possesses strong analytical, and problem resolution skills
- Superb mentor, inspirational leader that inspires employees to maintain peak performance while maintaining high morale
- Dedicated individual; achieving a reputation for consistently going beyond what is required
- Boundless energy, capable of adopting several roles simultaneously
- Responsible for helping in managing and developing annual catering budget
- Selling and upselling of venue generating and increasing company revenues
- Work with chefs to create menus and maintain low food cost and expenses
- Designing event packages
- Event set up/breakdown
- Follow hotel departmental regulatory agency rules, polices and regulations TABC and Food Handler licensure
- Hiring and training of banquet staff
- Department payroll, generating and adjusting employee time sheets, vacation, sick and over time forms
- Record keeping of employee vacation & sick benefits.
Sales & Catering Assistant
La Posada Hotel
Laredo , TX
03.2018 - 10.2018
- Served as direct assistant to Sales & Marketing Director
- Coordinating of sales & marketing director calendar
- Arrange weekly sales meetings, minutes, agendas, travel arrangements, itineraries and expense reports
- Served as an assistant to all sales managers and acted as first point of contact for visitors
- Order and maintain office supply inventory
- Provided customers with basic ballroom information
- Generate time sheets for sales manager.
Executive Secretary
La Posada Hotel
Laredo , TX
01.2016 - 01.2017
- Report directly and provided full administrative support to both the General Manager and Assistant General Manager
- Arrange weekly staff meetings, minutes, agendas, travel arrangements, itineraries and expense reports
- Follow through with meeting arrangements as needed
- Monitor incoming/outgoing mail
- Kept control of daily check log
- Prepare gift certificates as needed
- Control reservations for holiday events
- Designing of holiday event marketing flyers
- Maintained accurate records of (22) department directors salary attendance
- Generate vacation and sick forms for salaried department directors
- Generate timesheets for contract labor employees
- Generate check requests for contract labor payment
- Handle inventory and requisition of office supplies for (10) departments
Customer Service Representative
Sony Electronics
Laredo , TX
01.2004 - 12.2006
- Answered customer inquiries and provided accurate information regarding products exchanges and repair services.
- Processed payments for customers in a timely manner
- Developed compliant, cost-effective proposal solutions that met customer needs and expectations.
- Provided technical support to customers via email and phone.
- Performed preventative maintenance, troubleshooting and transfer equipment for repair or exchange equipment.
- Counted and balanced cash drawer at the beginning and end of shift.
- Performed daily deposits in accordance with bank policies and procedures.
Education
High School Diploma -
Socorro High School
El Paso, TX06-2022
Texas Careers Laredo
03-2005
Skills
- Bilingual Spanish-Business Level Speaking, Reading, & Writing
- Microsoft Office
- Office Equipment
- Cash Register/Payment Processing
- Staff Management
- Payroll Administration
- Recordkeeping
- Policy Enforcement
- Corrective Action Planning
- Labor Relations
- Sales Management
- Revenue Growth
- Budget Planning
- P&L Administration
- Vendor Relationship Management
- Inventory Reconciliation
- Professional Relationship Building
- Client Engagement
- Community Events
- Event Planning Proficiency
- Menu Design
- Event Design
- Food and Beverage Sales
Accomplishments
- Employee of the Month August (2007)
- Manager of the Year (2010)
- Manager of the Quarter (2013)
- Manager of the Year (2013)
- Manager Going the Extra Mile (2017)
- Manager of the Year (2017)
- Manager Going the Extra Mile (2021)
- Manager of the Year (2021)
Languages
- English, Professional
- Spanish, Professional
References
References available upon request.
Languages
English
Professional
Spanish
Professional
Certification
- How to Communicate with Tact and Professionalism (2010)
- How to Be a Better Communicator (2011)
- Customer Service Training Laredo Community College (2015)
- Employment Law J. Cruz & Associates (2019)
- Sexual Harassment in the Workplace J. Cruz & Associates (2021)
- Disability Rights Under the ADA J. Cruz & Associates (2022)
Timeline
Executive Food and Beverage Banquets & Catering Director
La Posada Hotel
03.2019 - 04.2024
Banquets & Catering Director
La Posada Hotel
01.2019 - 04.2019
Sales & Catering Assistant
La Posada Hotel
03.2018 - 10.2018
Executive Secretary
La Posada Hotel
01.2016 - 01.2017
Customer Service Representative
Sony Electronics
01.2004 - 12.2006
High School Diploma -
Socorro High School
Texas Careers Laredo
- How to Communicate with Tact and Professionalism (2010)
- How to Be a Better Communicator (2011)
- Customer Service Training Laredo Community College (2015)
- Employment Law J. Cruz & Associates (2019)
- Sexual Harassment in the Workplace J. Cruz & Associates (2021)
- Disability Rights Under the ADA J. Cruz & Associates (2022)
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