Sally Covey
East Aurora
Summary
Professional with a strong background in distributor operations and customer service. Drives sales and enhances productivity through data-driven insights and actionable plans. Builds collaborative relationships with customers and colleagues to foster a positive work environment.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
SP3
Ewing Outdoor Supply
Lancaster
05.2023 - Current
- I completed all cycle counts to ensure inventory accuracy, created purchase orders and transfers, and reached out to procurement to maintain inventory levels.
- Maintained strong relationships with vendors to secure training, special promotions, and maximize customer benefits from trusted partnerships.
- Prioritized customer support by ensuring branch was stocked with essential products, fostering customer loyalty for future projects.
- Trained less experienced coworkers and fostered a close-knit, diverse team, enhancing reliability and service quality for customers.
- Stock shelves with essential products, ensuring a well-organized shopping experience for customers.
- Complete all warranty returns, assist with trying to move slow/dead inventory from branch as well as making sure items transferred into store are taken from branches that haven't been selling often.
DEPARTMENT MANAGER
SiteOne Landscape Supply
Cheektowaga
05.2010 - Current
- Developed and managed the department budget for Irrigation and Lighting lines of business at branch level
- Managed inventory by performing regular cycle counts for accuracy, forecasting levels of core products, identifying opportunities to sell/transfer slow-moving products, filing warranty products with vendors, and ensuring expired products were relabeled for sale.
- Coordinated shipping & receiving for incoming orders & transfers and procured products to fulfill customer orders.
- Communicated with customers and vendor representatives to enhance accuracy of inventory forecasts.
- Delivered excellent customer service, driving quality shopping experiences for contractors and DIY customers without accounts
- Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization.
- Make routine calls to existing accounts for irrigation & lighting customers and help team by calling for other lines of business and declining customer accounts
- Focused on learning new skills and staying updated with industry changes.
BRANCH MANAGER
Atlantic Irrigation
Lockport
05.2010 - 02.2018
- I managed a branch that had multi million $ sales per year
- Fulfilled orders for branch customers and coordinated order fulfillment for a large company selling products through online platforms, including Amazon and three other stores.
- Managed inventory for branch and helped with purchasing for any backorders
- I transferred items and placed purchase orders, supporting the regional procurement manager with backorders for online customers.
- Delivered efficient and courteous service to customers by actively listening and addressing their needs.
- Participated in ongoing training to enhance job skills and facilitated employee development by coordinating training sessions with contractor customers to improve industry knowledge.
- Fostered a healthy and safe team environment by implementing safety protocols and team-building activities.
- Hired and integrated valuable teammates, contributing to team retention during the merger with SiteOne Landscape Supply.
Education
B.A. - APPLIED MATHEMATICAL SCIENCES
University at Buffalo
Buffalo05-2006
A.A. - LIBERAL ARTS
Niagara County Community College
Sanborn05-2002
Skills
- Irrigation systems
- Irrigation troubleshooting
- Drainage solutions
- Lighting design
- Pond products management
- Sales forecasting
- Order fulfillment processes
- Inventory management
- Procurement coordination
- Vendor relationship management
- Prophet P21 expertise
- Microsoft Office Suite
- Upselling techniques
- Team collaboration
- Customer service excellence
- Attention to detail
- Organizational skills
Certification
• Hunter Product Specialist Technician
• RainBird IQ Specialist
• SiteOne Landscape Supply - Irrigation Specialist: Levels 1 & 2
• SiteOne Landscape Supply - Drainage Specialist: Level 1
• RainBird IQ Specialist
• SiteOne Landscape Supply - Irrigation Specialist: Levels 1 & 2
• SiteOne Landscape Supply - Drainage Specialist: Level 1
Timeline
SP3
Ewing Outdoor Supply
05.2023 - Current
DEPARTMENT MANAGER
SiteOne Landscape Supply
05.2010 - Current
BRANCH MANAGER
Atlantic Irrigation
05.2010 - 02.2018
B.A. - APPLIED MATHEMATICAL SCIENCES
University at Buffalo
A.A. - LIBERAL ARTS
Niagara County Community College