Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sally Curtiss

Allegan,MI

Summary

Compassionate Certified Nursing Assistant with experience at Ascension Borgess Allegan, skilled in direct patient care and vital sign monitoring. Proven ability to enhance patient comfort and safety through effective communication and adherence to infection control protocols. A reliable team player dedicated to improving patient outcomes and promoting dignity in care.

Overview

11
11
years of professional experience

Work History

Clerk

The Grocery Outlet
03.2024 - Current
  • Processed customer transactions accurately using point-of-sale systems.
  • Assisted in inventory management, ensuring stock levels met demand.
  • Maintained cleanliness and organization of sales floor and storage areas.
  • Collaborated with team members to enhance customer service experience.
  • Resolved customer inquiries and complaints efficiently to ensure satisfaction.
  • Trained new clerks on operational procedures and best practices.
  • Monitored pricing accuracy across products to uphold company standards.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Certified Nursing Assistant

Ascension Borgess Allegan
01.2015 - 03.2024
  • Provided compassionate care to patients, ensuring comfort and addressing daily living needs.
  • Assisted nursing staff in patient assessments and documentation, promoting accuracy in medical records.
  • Monitored vital signs and reported changes to healthcare team, facilitating timely interventions.
  • Supported implementation of infection control protocols, enhancing patient safety and hygiene standards.
  • Maintained cleanliness and organization of patient care areas, contributing to a positive environment.
  • Adapted quickly to changing patient needs, demonstrating flexibility in high-pressure situations.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.

Temporary Fill in Secretary

Antkoviak & Antkoviak
06.2020 - 06.2023
  • Managed daily office operations, ensuring efficient workflow and communication among team members.
  • Coordinated meeting schedules, prepared agendas, and documented minutes for effective follow-up.
  • Processed correspondence and maintained organized filing systems to enhance information retrieval.
  • Assisted in budget tracking and expense reporting to support financial accuracy.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

Education

Business Administration

Allegan Senior High School
Allegan, MI
06.1987

Skills

  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Direct patient care
  • Collecting vital signs
  • Bathing assistance
  • Compassionate
  • Alzheimer's and dementia care
  • Basic life support

Timeline

Clerk

The Grocery Outlet
03.2024 - Current

Temporary Fill in Secretary

Antkoviak & Antkoviak
06.2020 - 06.2023

Certified Nursing Assistant

Ascension Borgess Allegan
01.2015 - 03.2024

Business Administration

Allegan Senior High School

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Sally Curtiss