Sally De La Torre
Grand Prairie,Texas
Summary
A bilingual professional with office management, administrative support, and customer service. Possesses the ability to manage confidential information and work with individuals at all levels. Demonstrates strong leadership and organizational abilities. Possessing uncompromising work ethic, time management, organization and customer service.
Overview
4
4
years of professional experience
Work History
Case Manager
Child Care Group
04.2020 - 09.2024
- Performed routine administrative and clerical task to support office operations.
- Handled confidential information with appropriate discretion.
- Handled basic correspondence, including answering phone callas and basic communication.
- Contributed to maintaining organization in the office, ensuring tasks and deadlines were met.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Case Manager
Head Start of Greater Dallas
04.2020 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assessed community needs and identified resources for social and community service programs.
- Partnered with local organizations to expand access to social and community services.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Advocated for social and community service programs to increase awareness and funding.
Education
Bachelor of Arts - Criminology
University of Texas in Arlington
Arlington, TX05.2006
Skills
- Data Entry
- Office Administration
- Mail handling
- Clerical Support
- Appointment Scheduling
- File Organization
- Computer Skills
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Child Care Group
04.2020 - 09.2024
Case Manager
Head Start of Greater Dallas
04.2020 - 12.2023
Bachelor of Arts - Criminology
University of Texas in Arlington
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