Sally DeMaggio Royer
San Clemente,CA
Summary
Highly motivated Product Sales Associate with extensive customer service and sales experience in a variety of industries. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Goal-oriented manager with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Real Estate Salesperson
Conrad Realtors
01.2018 - Current
- Advertised client properties through websites, social media, and real estate guides.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Advised clients on market conditions and property value for informed decision-making.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Communicated with clients to understand property needs and preferences.
- Compiled lists of properties that met buyers' needs and financial resources.
- Coordinated appointments to show marketed properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Presented purchase offers to sellers for consideration.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Informed home buyer of sales, construction and warranty processes.
- Generated leads for sales and rental properties through cold calls and referrals.
- Reviewed market research data and changed sales plans accordingly.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Negotiated, facilitated, and managed real estate transactions.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Startup Founder
Harcourts Island Properties
04.2015 - Current
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Formed senior leadership team through rigorous interviews and extensive candidate research.
- Directed technological improvements, reducing waste and business bottlenecks.
- Represented organization at industry conferences and events.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Created organization's mission and vision statements for use by employees.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Devised and presented business plans and forecasts to board of directors.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Cultivated company-wide culture of innovation and collaboration.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Established organizational mission statement through extensive collaboration and review.
- Initiated strategy to drive company growth and increase market share and profitability.
- Oversaw divisional marketing, advertising and new product development.
- Created succession plans to provide continuity of operations during leadership transitions.
- Created and monitored promotional approaches to increase sales and profit levels.
- Oversaw business-wide changes to modernize procedures and organization.
- Directed market expansions to propel business forward, meet changing customer needs.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Monitored key business risks and established risk management procedures.
- Formulated and executed strategic initiatives to improve product offerings.
- Managed financial, operational and human resources to optimize business performance.
- Defined company roles and responsibilities to establish and enhance processes.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Real Estate Sales Agent
Distinctive Coast Properties
04.2008 - 04.2015
- Increased client base by updating processes and improving overall company efficiency.
- Staged and prepared homes and properties for clients before arrival.
- Sold over 6 million dollars in properties over single quarter.
- Coordinated appointments to show marketed properties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
- Communicated with clients to understand property needs and preferences.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Generated leads for sales and rental properties through cold calls and referrals.
- Drafted purchase contracts and necessary paperwork for Type property sales using Software.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Compared, researched and appraised properties.
- Inspected properties for listing accuracy and updated posts to maintain marketing integrity.
- Collaborated with stakeholders to complete property sales and purchases.
- Informed home buyer of sales, construction and warranty processes.
Sales Associate
Insight Automation
04.1996 - 10.1999
- Maintained current knowledge of evolving changes in marketplace.
- Managed returns, exchanges and refunds in accordance with store policy.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met existing customers to review current services and expand sales opportunities.
- Consulted with businesses to supply accurate product and service information.
- Prepared merchandise for sales floor by pricing or tagging.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Informed customers of promotions to increase sales productivity and volume.
- Quoted prices, credit terms and other bid specifications.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Built diverse and consistent sales portfolio.
- Developed, maintained and utilized diverse client base.
- Stayed current on company offerings and industry trends.
- Recorded accurate and efficient records in customer database.
- Set and achieved company defined sales goals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Solved customer challenges by offering relevant products and services.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Kept detailed records of daily activities through online customer database.
- Engaged with customers to effectively build rapport and lasting relationships.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Generated advertising brochure for vendor use.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers and community to promote long term business growth.
- Answered customer questions about sizing, accessories, and merchandise care.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
BA - Communications
University of Southern California
Los Angeles, CA05.1993
Skills
- Providing Feedback
- Lead Follow-Up
- CRM Software Use
- Intuit QuickBooks Expertise
- Negotiation
- Contract Negotiation
- CMA Software Knowledge
- Solicit Listings
- Client Needs Assessment
- Work Well Independently
- Business Development
- Property Inspection
- House Showings
- Property Photography
- Digital Marketing
- Print Media
- MLS Updating
- Client Guidance
- Property Improvements
- Cold Calling
- Property Maintenance
- Residential Real Estate Development
- Staff Management
- Expert Closer
- Foreclosures
- Customer Satisfaction
- Recruiting Clients
- Instructional Best Practices
- Client Management
- Homeowners Insurance Knowledge
- Financial Planning
- Property Tours
- Senior Real Estate Specialist (SRES)
- Advertising Techniques
- Property Management
- Mobile Devices and Laptop Computers
- Buying Trends
- Real Estate Industry Understanding
- Fair Housing Laws Knowledge
- Investment Property Expertise
- Office Reception
- Real Estate Title Concepts
- Administrative Support
- Real Estate Development
- Online Platforms
- Home Inspections
- Contract Development and Management
- Strong Organizational Skills
- Leasing and Sales
- Closing Sales
- Active State Name] Real Estate License
- Title Searches
- Marketing and Advertising
- Home Tours
- Marketing Strategy Development
- Experienced Entrepreneur
- Property Showing
- Prepare Purchase Offers
- Lease Drafting
- Virtual Tours
- Construction Loan Financing
- Contracting
- Court-Appointed Mediation
- Coordinate Closings
- Home Evaluations
- Microsoft Office
- Market Research
- Rental Listings Research
- Environmental Regulations
- Sales Dedication
Accomplishments
15 Million in Sales/year
Harcourts Top Ten Sales Associate
Business Founder/Owner
Member of Orange County Association of Realtors
Extensive history in sales for Motorola, Millipore and Real Estate
SAG Member
Teaching Credential
Certification
- Area of certification- Licensed with over 20 years experience and over 100 closings to date.
Timeline
Real Estate Salesperson
Conrad Realtors
01.2018 - Current
Startup Founder
Harcourts Island Properties
04.2015 - Current
Real Estate Sales Agent
Distinctive Coast Properties
04.2008 - 04.2015
Sales Associate
Insight Automation
04.1996 - 10.1999
BA - Communications
University of Southern California