Sally Dengler
Fort Mill,SC
Summary
Dynamic Business Execution Senior Manager with a proven track record at Wells Fargo, specializing in operational risk management and regulatory compliance. Expert in driving efficiency through strategic risk analysis and change management, delivering impactful results that enhance team performance and stakeholder engagement. Proficient in internal control testing and fostering cross-functional collaboration.
Overview
15
15
years of professional experience
Work History
Business Execution Senior Manager
WELLS FARGO
Charlotte, USA
01.2023 - Current
- Program Design: Architected and launched a comprehensive Self-Assurance Control Monitoring Program for Mortgage Servicing.
- Control Testing: Directed internal control testing across all servicing departments, ensuring 100% adherence to evolving regulatory and investor requirements.
- Strategic Influence: Conducted deep-dive risk analyses and process flow reviews, delivering actionable insights that influenced senior leadership’s operational roadmaps.
- Change Management: Served as Change Champion, managing the end-to-end Change Control process to ensure all operational shifts were executed with zero compliance gaps.
Lead Compliance Officer
WELLS FARGO
Charlotte, USA
08.2022 - 01.2023
- Risk Oversight: Directed compliance risk programs for multiple business lines, providing "credible challenge" to ensure all decisions met federal and corporate standards.
- Efficiency Gains: Identified and remediated critical process gaps, enhancing departmental efficiency
Vice President, Foreclosure & Bankruptcy
SERVICEMAC
Fort Mill, USA
01.2019 - 01.2022
- Automation & Innovation: Led the automation of core foreclosure and bankruptcy workflows, decreasing manual error rates and significantly improving processing timelines.
- Vendor Management: Built a robust vendor monitoring framework to track performance against SLAs, ensuring high-quality legal and administrative support.
- Process Engineering: Developed end-to-end procedures for early and late-stage default, strengthening overall compliance and risk control.
Program Manager
COMMUNITY LINK
Charlotte, USA
01.2015 - 01.2018
- Grant Management: Oversaw a $1M grant and contract portfolio, maintaining perfect audit scores for HUD and state compliance.
- Homeowner Support: Directed loss mitigation strategies for 600+ homeowners annually, facilitating sustainable homeownership solutions.
Foreclosure Supervisor
ROUNDPOINT MORTGAGE
Charlotte, USA
01.2011 - 01.2014
- Team Leadership: Led a team of 30 specialists in a high-volume environment, consistently meeting CFPB and investor delivery timelines.
Education
Bachelor of Arts - Sociology
North Carolina State University
Paralegal Certificate -
Duke University
Skills
- Internal control testing
- Operational risk management
- Regulatory compliance
- HUD and CFPB guidelines
- Mortgage servicing expertise
- Business execution strategies
- Change management practices
- Strategic risk analysis
- Team development initiatives
- Cross-functional collaboration
- Stakeholder engagement
- Vendor performance oversight
- Black Knight MSP proficiency
- Advanced Excel skills
Core Competencies
Internal Control Testing, Operational Risk Mitigation, Regulatory Compliance (RESPA, TILA), HUD/CFPB Guidelines, Mortgage Servicing, Business Execution, Change Management, Strategic Risk Analysis, Team Development, Cross-Functional Collaboration, Stakeholder Management, Vendor Performance Monitoring
Timeline
Business Execution Senior Manager
WELLS FARGO
01.2023 - Current
Lead Compliance Officer
WELLS FARGO
08.2022 - 01.2023
Vice President, Foreclosure & Bankruptcy
SERVICEMAC
01.2019 - 01.2022
Program Manager
COMMUNITY LINK
01.2015 - 01.2018
Foreclosure Supervisor
ROUNDPOINT MORTGAGE
01.2011 - 01.2014
Bachelor of Arts - Sociology
North Carolina State University
Paralegal Certificate -
Duke University