Sally Edwards
Peer Support Specialist
Apache Junction,AZ
Summary
Dynamic Assistant Manager with a proven track record at Lenny's Burger, excelling in customer service and team leadership. Enhanced guest satisfaction through effective problem-solving and staff training, resulting in improved operational efficiency. Skilled in inventory management and strategic planning, fostering a collaborative environment that drives sales growth and employee morale.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Diligent assistant manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Manager
Lenny`s Burger
03.2022 - 02.2023
- Assisted in managing daily operations to ensure smooth service flow.
- Trained new team members on company policies and customer service standards.
- Collaborated with kitchen staff to maintain food quality and safety standards.
- Monitored inventory levels, placing orders to prevent stock shortages.
- Implemented efficient scheduling practices to optimize staff coverage during peak hours.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction.
- Conducted regular quality checks on food presentation and cleanliness of the dining area.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Home Health Aide
Home Health Agencies
02.2001 - 06.2016
- Provided personal care and assistance with daily living activities for clients in home settings.
- Administered medications and monitored vital signs to ensure client health and safety.
- Assisted clients with mobility and physical exercises to enhance overall well-being.
- Maintained accurate records of patient care, progress, and changes in condition.
- Communicated effectively with healthcare professionals to coordinate comprehensive care plans.
- Trained new staff on best practices for client care and operational procedures.
- Developed trusting relationships with clients to promote emotional support and comfort.
- Implemented safety protocols to protect clients from hazards in home environments.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
Assistant Manager
Super 8 Motel
02.2002 - 07.2003
- Supported marketing initiatives by promoting daily specials and menu items to guests.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Conducted performance evaluations and provided constructive feedback to employees.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Enhanced team productivity by streamlining operational processes.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented staff training programs to elevate service standards and knowledge.
- Oversaw daily operations to maintain store cleanliness and organization.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
CNA
Lockhart Nursing Home
07.1998 - 01.2000
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments and vital sign monitoring to support comprehensive care plans.
- Educated patients on personal hygiene practices, promoting health awareness and independence.
- Collaborated with interdisciplinary teams to improve patient outcomes through effective communication and coordination.
- Documented patient progress accurately in electronic health records, enhancing continuity of care and compliance.
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Collaborated with interdisciplinary team to develop personalized care plans for residents.
- Provided emotional support and companionship to enhance resident well-being and morale.
- Trained new CNAs on proper caregiving techniques and facility procedures to ensure consistency.
- Implemented best practices in resident care, contributing to improved satisfaction ratings.
- Participated in regular staff meetings, providing input on workflow improvements and resident needs.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of [Number]+ residents under long-term care.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
Education
No Degree - Peer Recovery Support Specialist
La Frontera
Phoenix, AZ10-2025
No Degree - Engine Machinics
El Rio Community College
Phoenix, AZ03-2018
High School Diploma -
Pride High School
Lockhart, TX10-1998
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Staff development
- Sales growth
- Strategic planning
- Policy enforcement
- Orientation and training
- Sales reporting
- Employee performance evaluations
- Employee performance evaluation
- Project management abilities
- Performance reviewing
- Cost reduction
- Schedule oversight
- Meeting facilitation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- I was able to achieve two certificates from La Frontera, I successfully pass the QPR Suicide Prevention Gatekeeper Program, and peer support specialist Training.
Certification
- Certificate of Completion for Peer Support Specialist Training
- Certificate of Completion for QPR Suicide Prevention Gatekeeper Program
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Lenny`s Burger
03.2022 - 02.2023
Assistant Manager
Super 8 Motel
02.2002 - 07.2003
Home Health Aide
Home Health Agencies
02.2001 - 06.2016
CNA
Lockhart Nursing Home
07.1998 - 01.2000
No Degree - Peer Recovery Support Specialist
La Frontera
No Degree - Engine Machinics
El Rio Community College
High School Diploma -
Pride High School
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