Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sally Ellsworth

Bend,Oregon

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Highly-qualified Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Director of Housekeeping

The Newberry Hotel
10.2019 - Current
  • Worked with front desk to respond promptly to all guest requests.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.

Director of Housekeeping

Red lion Hotel
06.2016 - 10.2019
  • Supervising room attendants and cleaning staff, check clean rooms to make sure they are in high standard
  • Bend, Drawing up a shift boards for staff
  • Hiring and training new employees
  • Stocktaking and ordering cleaning equipment, linen and room supplies
  • Checking for faults or damage and arranging repairs and routine maintenance work.

Recovery

D.A.W.N S
10.2011 - 10.2018
  • Mentor
  • Sober living for Women
  • The mission of DAWNS House is to provide a safe and compassionate living option for newly sober women seeking long-term recovery
  • My duties as a recovery mentor were DAWNS House has helped promote self-sufficiency and personal advancement through assistance in acquiring driver’s licenses, opening bank accounts, and furthering education through GED programs or enrollment in Central Oregon Community College - DAWNS House has helped participants develop a sense of self and community through personalized programs, house meetings and in-house activities such as nutrition workshops, yoga classes, motivational speakers, group 12-step meetings, meditation, game/movie nights communal dinners/BBQs, self-care days, and exercise/morning walks.

housekeeping Manager

ST. CHARLES HEALTH SYSTEM, Environmental Services
10.2014 - 02.2016
  • I oversees the operations of the housekeeping department
  • Working with hotel guests who have specific housekeeping needs
  • Coordinating housekeeping needs with other hotel department managers
  • Performing cleaning tasks when staff do not show up for work or the team is shorthanded., Scheduling rooms for patients
  • Managed cleaning and office supplies
  • Help nurses with patients when needed
  • Sanitize rooms for patients

Front Desk Receptionist

BEST WESTERN RAMA INN
03.2009 - 06.2014
  • Schedule reservations online, over the phone and face to face
  • Provide outstanding customer service to guest to ensure repeat business
  • Managed debit, credit and cash transactions
  • Balance till daily and performed band drops
  • Inspected guest rooms to ensure company standard
  • Promoted from housekeepers to head housekeeper to front desk within 6 months

Education

High School Diploma -

Molalla High School
Molalla, OR

Skills

  • OVERVIEW OF SKILLS
  • Bi-Lingual
  • Proficient with Microsoft office
  • Excellent customer service
  • Skilled with diffusing unsatisfactory situations
  • Excellent with math & numbers
  • Excellent interpersonal skills
  • Account payable &receivable
  • Minimal supervision required
  • Multiple phones lines
  • Mentoring
  • Team Performance Management
  • Enforcing Safety Protocols
  • Word Processing
  • Staff Management
  • Sanitation protocols
  • Health and safety
  • Guest service

Accomplishments

  • Supervised team of 13 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Spanish
Native or Bilingual

Timeline

Director of Housekeeping

The Newberry Hotel
10.2019 - Current

Director of Housekeeping

Red lion Hotel
06.2016 - 10.2019

housekeeping Manager

ST. CHARLES HEALTH SYSTEM, Environmental Services
10.2014 - 02.2016

Recovery

D.A.W.N S
10.2011 - 10.2018

Front Desk Receptionist

BEST WESTERN RAMA INN
03.2009 - 06.2014

High School Diploma -

Molalla High School

Similar Profiles

CREATE PROFILE
Sally Ellsworth