SALLY ESPINO
Administrative Professional
Hyde Park,Massachusetts
Overview
38
38
years of professional experience
1
1
Language
Work History
Benefits Analyst
NTT DATA, Inc
Boston, MA
07.2017 - Current
- Manage leave of absence and workers' compensation claims for over 19,000 employees.
- Work with 3rd party vendor to ensure that employees leave of absences were being filed and short-term disability claims were being processed in a timely manner.
- Assisted in the implementation of the transition of a group of new employees that were taken on as of 1/1/18 with the disability carrier in setting up their STD payouts from their prior disability carrier.
- Handle the worker's compensation claims when they were going to go to subrogation with the employee or settle the claim.
- Process the leave of absence payments for the employees that are out on Personal and Bench (unpaid) type leaves of absences.
- Cancel the voluntary benefits for the employees when going out on leave.
- Responsible for the mailings of the letters to the employees who were either approved or declined a request for leave of absence.
- Complete the paperwork (employer portion and submitted it to the carrier) for the employee and/or the beneficiary when a claim was submitted for Life Insurance benefits.
- Conduct audits of monthly invoice for medical plans to ensure all terminations were processed in a timely manner.
- Assist with system audits during open enrollment or as needed to determine if updates had been completed.
- Complied with Child Support Court Orders and respond to the order.
- Respond to AskHR tickets that are created by employees with questions regarding their benefits, leave of absences, vacation policies and other HR questions.
- Approve Benefit Dependent Verification in Benefit Focus as the company requires documentation for spouses and children when newly enrolling onto benefits.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Analyzed departmental documents for appropriate distribution and filing.
Benefits Administrator
Kayem Foods
Chelsea, MA
04.2016 - 07.2017
- Carry out policies relating to employee's benefits and human resources activities.
- Plan and coordinate all benefits orientations.
- Handle all employee inquiries regarding benefit coverage and carriers.
- Plan, Coordinate Open Enrollment for All Benefit Plans.
- Handle Benefit Audits - conduct audits to ensure accuracy of enrollment, cancelations and changes.
- Create, edit, translate, copy, order, distribute and maintain benefit forms and insurance information.
- Assemble benefits package for benefits orientation.
- Enroll all new employees into Kayem's benefit plans.
- Handle all benefit changes.
- Verification and Disbursement of documents and correspondence including insurance cards.
- Work closely with Benefit Vendors to maintain plans, stay current on trends, and to suggest benefit improvements or enhancements.
- Counsel employees on resolving outstanding medical and dental bills by educating and providing information on plans-providing customer help information.
- Work to reduce billing problems.
- Processing COBRA enrollments, reinstatements and terminations.
- Reconcile monthly benefit bills - process for payment.
- Benefit related correspondence and reporting.
- Make recommendations for New Benefit Options.
- Manage Wellness Programs.
- Manage Company Events and Meetings.
- HRIS - Human Resources Information Systems, key user of the HRIS system doing input and keeping information updated.
- Generate internal and external reporting.
- Responsible for proper tracking and required reporting.
- (i.e.) ACA.
- Manage Leaves of Absences (STD, FMLA, Unpaid Leave), key user of HRIS system processing leave of absences by inputting information into system and keeping information updated.
- Generate reports for internal and external purposes as needed.
- Also, responsible for proper tracking as Required reporting - (i.e.
- ACA).
- Generalist Responsibilities - Handle General Human Resources or company related questions for employees or supervisors/managers.
- Responsible for spearheading projects to promote efficiencies, communication and organization.
- Manage SharePoint and "Patio" Intranets.
- Translation of company correspondence, postings and other information to Spanish.
- Perform New Hire Orientations.
- Maintain governmental regulatory mandatory postings, check order and post.
- Keep the HIPAA/Medical files.
- Mail Distribution.
- Gather Wage survey information.
- Other projects as assigned.
- 401K/Profit Sharing.
- Process all 401(k) paperwork to include enrollments, changes, distributions, payouts and loans for both current and former employees.
- Including handling all related correspondence/information.
- Educate employees on Plan and handle all employee questions/inquiries.
- Run information/educational 401(k) orientation sessions.
- Organize internal and external 401(k) audit activities.
Leave Management Specialist
Boston Children's Hospital
Boston, MA
10.2015 - 04.2016
- Oversaw and managed employee leave administration.
- Additionally, serving as the internal point of contact for Leave Administration.
- Providing direction and guidance to management, Human Resources Consultants, and the Human Services Center.
- Partnering with Leave of Absence Vendor and Employee Relations to ensure smooth operation resulting in a positive experience with the leave of absence processes.
- Created webinar presentations including written text for open enrollment.
- Prepared all communication materials in Spanish for Open Enrollment.
Benefits Administrator, Benefits Specialist, Benefits Administrator II
Bright Horizons on the Charles
Watertown, MA
05.2006 - 09.2015
- Administration of all benefits plans (health, dental and vision, disability and Life Insurance benefits).
- Created webinar presentations including written text for open enrollment.
- Prepared all communication materials in Spanish for Open Enrollment.
- Oversaw the mailroom and handled the problems with the copier (keeping it stocked, clean and organized).
- Scheduled on-site monthly visits by vendor for employees located at corporate headquarters as well as prior year lunch off-site meeting with vendor for DVP, Director and Manager of department.
- Responded to requests for information in a timely manner.
- Maintained and accurately entered benefits information into HRIS payroll system, including processing adjustments into biweekly payroll.
- Conducted monthly insurance carrier billing audits.
- Direct liaison between insurance carrier and employee.
- Provided high levels of customer service to all employees/vendors and brokers with respect to the management of insurance plans.
- Worked on individual projects as assigned by the department supervisor or managers.
- Benefits claims resolutions.
- Communicated benefits to the field, directors and teachers.
- Oversaw the day-to-day benefits administration for approximately 3,000 or more employees (Exempt and non-Exempt).
- Tuition Reimbursement processing in providing the payroll department with a biweekly report from the EdAssist system audited report for accuracy of employee numbers and information before submittal.
- Responsible for assisting in training of new administrators in different aspects of the department.
- 401k Plan Administrator, exported file, audited biweekly payroll deferral contribution amounts, submitted LOA payments, suspended loan payments for employees on leave of absence, uploaded biweekly payroll file.
- Handled all aspects of Leave of Absences All aspects of the annual open enrollment process from creating the materials that are distributed, to putting together the benefits fair.
Compensation Analyst, Benefits Administrator, Bill Adjustor
Filene's/Kaufmann's Department Store
Boston, MA
04.1987 - 05.2006
- Supported DVP Director and Manager of Expense in Compensation Benefits and Payroll Management with daily operational functions.
- Processed tuition reimbursement requests for executive level employees upon completion of course.
- Calculated and submitted the monthly contribution payments for carpenter's and painter's pension and annuity,
- Researched and completed employment verifications for employees housing and mortgage applications.
- Responsible for running the report to process payment expense verifications for cosmetic associates.
- Worked directly with executive level employees financial advisors in the excerise of their stock options.
- Adminstered enrollments, changes and terminations for all benefits for employees as required.
- Oversaw the new hire benefits orientation for company executives.
- Projects as assigned by manager or supervisor.
- Managed time and attendance system for hourly employees.
- Supervised two team members who handled the employee files.
Education
GED -
Boston Public Schools/City Roots Program
Boston1987
Skills
- Benefits administration
- HRIS
- Audit preparation and reporting
- Strong verbal communication
- Records maintenance
- Unemployment laws
- Data management
- Self-motivated
- Risk management processes and analysis
Timeline
Benefits Analyst
NTT DATA, Inc
07.2017 - Current
Benefits Administrator
Kayem Foods
04.2016 - 07.2017
Leave Management Specialist
Boston Children's Hospital
10.2015 - 04.2016
Benefits Administrator, Benefits Specialist, Benefits Administrator II
Bright Horizons on the Charles
05.2006 - 09.2015
Compensation Analyst, Benefits Administrator, Bill Adjustor
Filene's/Kaufmann's Department Store
04.1987 - 05.2006
GED -
Boston Public Schools/City Roots Program
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