Microsoft Office
Sally Eubanks
Winter Park
Summary
Customer service and retention specialist with a proven track record of reducing churn and building strong client relationships. At Charter Spectrum and 24-7 Intouch, I helped retain customers through active listening and tailored solutions. At Holiday Inn Club Vacations, I introduced guests to vacation packages designed to preview timeshare ownership in an engaging, informative way. I also bring experience in social media content creation, video editing, and brand engagement across TikTok, Instagram, and Facebook. I’m passionate about delivering value, solving problems, and creating positive customer experiences—online and off.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales And Service Specialist
AT&T
11.2024 - 03.2025
- As a Mobility Sales and Service Representative at AT&T, I assisted customers with billing, account management, and technical troubleshooting
- I sold phone plans and devices tailored to each customer’s needs, upsold internet services, and retained customers considering cancellation by providing personalized solutions and support
- My role combined sales, service, and retention to create a seamless customer experience
Sales Representative
Holiday Inn Club Vacations
04.2024 - 08.2024
- As a Sales Representative at Holiday Inn Club Vacations, I excelled at building rapport with potential customers and guiding them through the benefits of vacation ownership at our 11 unique resorts
- I leveraged my strong communication and interpersonal skills to create personalized experiences for each client, ensuring their needs and preferences are met
- My passion for travel and in-depth knowledge of our resort offerings enabled me to effectively showcase the value and excitement of vacation ownership with Holiday Inn Club Vacations
Retention Specialist
Charter Spectrum
01.2023 - 03.2024
- As a Retention Specialist at Charter Communications, I consistently exceeded performance goals by effectively addressing customer concerns and preventing service cancellations
- Through active listening and empathetic communication, I identified and resolved customer issues while promoting the value of Charter's products and services
- My ability to negotiate mutually beneficial solutions and build rapport with customers resulted in increased customer satisfaction and loyalty
- I also utilized my knowledge of industry trends and competitor offerings to tailor retention strategies and retain valuable customers for the company
Onboarding Specialist
Real Financial iKons
11.2022 - 01.2024
- As an Onboarding Specialist at Real Financial iKons, I played a crucial role in ensuring a smooth and seamless onboarding experience for new financial advisors
- By developing and implementing comprehensive onboarding programs, I facilitated their integration into the company culture and equipped them with the necessary tools and knowledge to succeed
- This involved coordinating training sessions, providing ongoing support, and ensuring compliance with regulatory requirements
- Through effective communication and collaboration with various stakeholders, I contributed to the growth and development of our advisor network, ultimately enhancing the company's overall success
Social Media Coordinator
Real Financial iKons
09.2022 - 01.2024
- As a Social Media Coordinator at REAL Financial iKons, I elevated the company’s online presence and brand awareness through strategic content creation and engagement
- I crafted compelling Facebook posts and blog articles that resonated with our target audience, driving traffic and fostering meaningful interactions
- Utilizing my proficiency in video editing software like Premiere Pro and Final Cut, I produced engaging videos for TikTok and Instagram, further expanding our reach and audience engagement
- Additionally, I employed Canva to create visually appealing graphics that enhanced our brand identity across various social media platforms
- My efforts resulted in increased followers, higher engagement rates, and improved brand visibility within the financial services industry
Business Development & Recruitment Consultant
Frontline Staffing Group LLC
10.2021 - 11.2022
- As a Business Development & Recruitment Consultant at Frontline Staffing Group LLC, I connected qualified candidates with top companies in various professional and technical fields
- I built relationships with clients to understand their staffing needs and sourced, screened, and interviewed potential candidates to ensure successful placements
Customer Service Representative
24-7 Intouch
01.2020 - 02.2022
- As a Customer Service and Retention Representative at 24-7 Intouch, I consistently delivered exceptional service while helping reduce customer churn across various industries
- By actively listening to concerns and identifying pain points, I was able to resolve issues efficiently and offer solutions that encouraged customers to stay
- I used strong communication and interpersonal skills to build rapport, increase satisfaction, and strengthen long-term loyalty
- My adaptability and problem-solving abilities allowed me to manage a wide range of customer situations with confidence and care
Senior Employee Experience Coordinator
24-7 Intouch
04.2016 - 01.2020
- As a Senior Employee Experience Coordinator at 24-7 Intouch, I played a crucial role in fostering a positive and engaging work environment for our diverse workforce
- By developing and implementing comprehensive employee engagement programs, I aimed to enhance employee satisfaction, productivity, and overall well-being
- This involved collaborating with cross-functional teams to design and execute initiatives that promoted employee recognition, professional development, and social connection
- I also spearheaded the communication of company values and culture, ensuring employees felt valued and aligned with the organization's goals
Education
Bachelor of Arts - History
University of Central Florida
Orlando, FL05.2022
Bachelor of Arts - English Creative Writing
University of Central Florida
Orlando, FL05.2013
Skills
- Creative Problem Solving
- Microsoft Office Suite
- Google Workspace Tools
- Sales Presentations
- CRM Software Proficiency
- Customer Service Excellence
- Social Media Management
- Content Creation
- Customer Retention Strategies
- Upselling and Cross Selling
- Technical Troubleshooting
Certification
- Foundations: Data, Data, Everywhere
- Ask Questions to Make Data-Driven Decisions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Adobe Acrobat
Google Suite
Adobe Indesign
Calibre
Canva
Interests
Literature
History
Comics
Anime
Animals
Timeline
Sales And Service Specialist
AT&T
11.2024 - 03.2025
Sales Representative
Holiday Inn Club Vacations
04.2024 - 08.2024
Retention Specialist
Charter Spectrum
01.2023 - 03.2024
Onboarding Specialist
Real Financial iKons
11.2022 - 01.2024
Social Media Coordinator
Real Financial iKons
09.2022 - 01.2024
Business Development & Recruitment Consultant
Frontline Staffing Group LLC
10.2021 - 11.2022
Customer Service Representative
24-7 Intouch
01.2020 - 02.2022
Senior Employee Experience Coordinator
24-7 Intouch
04.2016 - 01.2020
Bachelor of Arts - History
University of Central Florida
Bachelor of Arts - English Creative Writing
University of Central Florida
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