Summary
Overview
Work History
Education
Skills
Timeline
Workforce Gap
Sally Finnerty

Sally Finnerty

Munford,Tennessee

Summary

Dynamic and results-driven professional with extensive experience excelling in customer support and problem resolution. Proven ability to enhance client satisfaction through effective communication and efficient call handling. Skilled in CRM navigation and maintaining confidentiality, Knowledgeable with solid background in call center operations

and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

38
38
years of professional experience

Work History

Data Analyst

Us Dod
06.2005 - 10.2027
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Office Coordinater

Pro Master Tax
04.2023 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
  • Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Reconciled account files and produced monthly reports.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Coordinated company events, fostering team building and boosting overall morale.
  • Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
  • Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
  • Facilitated a positive work environment by addressing employee concerns and providing support when needed.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Teacher

Memphis City Schools
03.1990 - 07.1993

Education

Masters Arts & Teaching - Education

University of Memphis, Memphis, TN

Bachelor Of Arts - History

University of Memphis, Memphis, TN

Skills

  • Problem-solving skills
  • Customer support
  • Call center customer service
  • Calm disposition
  • Building rapport
  • Database research
  • Training experience
  • Brand ambassador
  • Professional phone manners
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Understanding customer needs
  • Customer Data Confidentiality
  • Remote office availability
  • Policies and procedures adherence

Timeline

Office Coordinater - Pro Master Tax
04.2023 - Current
Data Analyst - Us Dod
06.2005 - 10.2027
Teacher - Memphis City Schools
03.1990 - 07.1993
University of Memphis - Masters Arts & Teaching, Education
University of Memphis - Bachelor Of Arts, History

Workforce Gap

I spent many years traveling as a Military spouse, and Mother. I had the honor, never a burden, as caregiver to my Daddy. I excelled in building rapport & recognition with healthcare, legal & government entities during my tenure.

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