Sally Gardiner
Cranford,NJ
Summary
To seek and maintain full-time position that offers professional challenges and growth, utilizing outstanding interpersonal skills, excellent time management and problem-solving skills, high emotional intelligence and years of outstanding, demonstrated customer and patient care.
Overview
16
16
years of professional experience
Work History
Practice Manager
Prime Neuro Spine Institute
Montville, NJ
08.2021 - 09.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions, handling over 50 patient inquires per day
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed referral relationships with outside medical professionals to ensure practice growth
- Addressed and remedied all patient or team member issues.
- Developed and implemented strategies to improve patient access, satisfaction and care quality and capturing outstanding online reviews.
- Consulted with healthcare professionals on business decisions and insurance payment negotiations
- Developed policies and procedures for effective practice management.
- Established and maintained effective communication with staff, physicians and outside care facilities to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage for out of network physician e
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- E-Clinical Works Proficient
Manager/Owner/Operator
Sally Duvall Beauty
New York, NY
01.2008 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training
- Developed and maintained relationships with industry peers by building cohesive referral network
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments, increasing revenue by 15% each year.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
- Developed loyal following of clients by providing high-quality luxury services.
- Regularly contributed written content to media outlets including Huffington Post, Yahoo Beauty, Conde Nast Brides, Martha Stewart Weddings, Allure Magazine, New York Magazine and OK/InTouch Magazine.
Education
Bachelor of Arts - Political Science
Kean University
Union, NJ12.2019
Skills
- Referral and Records Management
- Electronic Health Records
- Workflow Management
- Surgical Coordination
- Marketing
- Staff Management
- New Hire Training
- Schedule Management
Timeline
Practice Manager
Prime Neuro Spine Institute
08.2021 - 09.2023
Manager/Owner/Operator
Sally Duvall Beauty
01.2008 - 07.2021
Bachelor of Arts - Political Science
Kean University