Team-oriented professional recognized for establishing and maintaining solid relationships with administration and local, state and federal agencies. Excellent interpersonal, organizational and analytical skills. Compassionate professional with several years of experience working in public and private agencies to upgrade health and dignity within vulnerable populations. Creative and adaptable leader dedicated to doing whatever necessary to meet client needs, including customizing established programs. Self-motivated and deeply engaged with client and supporter communities.
Overview
18
18
years of professional experience
Work History
Outreach Specialist
Gemma Services
Philadelphia, PA
01.2024 - Current
Recruiting families in Philadelphia and Delaware Counties for the Family Support Program.
Develop and maintain positive relationships with community and funder referral sources.
Engage in outreach activities that include all organizations that interact with families that serve children ages 2-5 years old.
Distribute materials to share information about the program, to encourage enrollment. This will include tabling at community events, presentations, and interacting with community members to market the program.
Responsible for managing and maintaining some administrative data, responsible for information dissemination, retrieval, and timely submission, and acting as a general support for the Family Support Department.
Case Manager
Gemma Services
Philadelphia, PA
07.2023 - 01.2024
Provide direct service to a caseload of families as specified in the DHS Scope of Service and participates in the initial joint visits with DHS for families
Conduct weekly home visits in each family’s homes
Communicate with families, schools, medical offices, behavioral health services, and other agencies for each family for the purposes of resource development, continuity of care, and data gathering
Have knowledge and understanding of the social welfare process
Ensure accurate and timely completion of all documentation in the electronic health records (PFDS & Evolv), Coordinate case openings, closings, dismissals, and discharge planning
Complete initial assessments and summaries
Online Business Manager
Fig Tree Virtual Services
08.2020 - 01.2023
Customer Service
Research
Appointment setting
Multi-lingual Support / Legal / Medical
Email Marketing
Administration
Design/ Illustration
Advisor/Teacher of Science and Social Studies
El Centro de Estudiantes (The Big Picture Foundation)
Philadelphia
08.2014 - 04.2018
Taught students how to learn, gather, and filter information through personal interaction, print, and web-based sources
Planned a program of instruction that was both challenging and met the individual needs, interests, and abilities of each student
Guided students into learning experiences and activities that focused on the mastery of the specific content area as it related to state standards
Provided supplemental and educational resources in order to support students’ growth
Employed a variety of educational techniques in pursuit of educational goals and established clear objectives for each student
Asserted students’ educational and social progress through quarterly narratives, phone calls to parents, and weekly student meetings
Maintained accurate, complete, and factual student transcripts as required by the school and state law
Assisted students in applying to at least three (3) colleges and completing one college course
Incorporated formal Learning Plans and Learning Through Internships (LTI) experiences in the learning journey
Facilitated learning plan meetings four times per year with each family or guardian and internship mentor
Updated and modifies students’ learning plans three to four times per year
Worked collaboratively with the Internship Coordinator to ensure each student has an internship by facilitating searches using phone calls, shadow days, and other available means
Monitored students’ internships through regular site visits, phone calls, and mentor meetings
Attended advisor and peer meetings to plan and work collaboratively.
Community Health Educator
The Mazzoni Center
Philadelphia
10.2012 - 12.2013
Conducted over 500 healthy sexuality series workshops in 16 middle and high schools and 10 youth facilities
Formulated and revised the healthy sexuality curriculum
Performed data entry for workshops via the AIDS Activities Coordinating Office AACO system
Attended Sexual Health Education trainings and seminars.
Outreach Intern
Philadelphia Coordinated Healthcare
Philadelphia, PA
09.2011 - 12.2012
Created and presented a Women’s Health curriculum for persons with Intellectual and Developmental Disabilities at a regional conference
Assisted and presented Emergency Preparedness training for staff
Attended several trainings for individuals, caregivers, and supervisors.
Administrative Intern
The AIDS Library of Philadelphia (FIGHT)
Philadelphia
01.2012 - 05.2012
Updated library resource guide with over 800 contacts
Organized and facilitated support groups
Organized and maintained community outreach programs.
Community Support Professional (CAAP)
Devereux, Inc.
Strafford, PA
02.2009 - 03.2012
Provided behavioral interventions and crisis management for a child/adolescent with a mental health diagnosis
Collaborated with treatment team to provide input and feedback that contributes to the development of the child's treatment plan
Monitored child's behaviors by documentation and redirecting challenging behaviors
Increase independence in completion of tasks of daily living (self-care, domestic, recreation, mobility).
Teacher of Science and Social Studies
Quba, Inc.
Philadelphia, PA
02.2006 - 02.2007
Taught 1st, 2nd and 3rd grade science and social studies classes
Prepared weekly lesson plans and oversaw testing and reporting
Formulated health and social studies curriculum according to the Department of Education standards.
Education
Public Health B.S. - Public Health
Temple University College of Health Professions
Philadelphia, PA
05.2012
Skills
Media Relations
Crisis Management
Community Engagement
Grant Applications
Customer Relationship Management (CRM)
Salesforce
Community Events
Client and Family Interviews
Relationship Building
Attention to Detail
Implementing Client Care Plans
Active Listening
Certificationsandskills
STREET SMART Certified Trainer
Board Member at RUMI Non-profit Organization
Proficient in MS Office Suite
Proficient in Dreamweaver Web Design Software
Fluent in written and spoken Arabic
Timeline
Outreach Specialist
Gemma Services
01.2024 - Current
Case Manager
Gemma Services
07.2023 - 01.2024
Online Business Manager
Fig Tree Virtual Services
08.2020 - 01.2023
Advisor/Teacher of Science and Social Studies
El Centro de Estudiantes (The Big Picture Foundation)