Sally Hanna
Sterling Heights,MI
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Admire Dental
04.2024 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
Dental Biller Manager
Heartland Dental
11.2023 - 03.2024
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Responded to customer concerns and questions on daily basis.
- Interviewed new hires with DR.
- Increased staff efficiency by providing training in dental coding practices and software usage for all relevant team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in the development of financial policies for the practice, contributing to a more organized and consistent approach towards billing management.
- Conducted regular audits of patient accounts to identify discrepancies or errors, rectifying issues promptly for continued accuracy in financial reporting.
- Reduced outstanding accounts receivable balances by diligently following up on unpaid claims and invoices.
Medical/Dental Insurance Biller
Alamat Oral Surgery (AOS)
06.2023 - 08.2023
- Audited and corrected billing and posting documents for accuracy.
- Boosted patient satisfaction by providing clear explanations of their dental insurance benefits and coverage limitations.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Business Office Coordinator
Heartland Dental
05.2022 - 11.2022
- Developed correspondence letters, memos and emails.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
Dental Biller
Superior Orthodontics.
11.2021 - 03.2022
- Organized accounts for financial audits and supported audit process.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled high volume calls and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Negotiated payment plans with patients experiencing financial difficulties, ensuring timely revenue collection while maintaining positive relationships.
- Updated documentation, reports and spreadsheets with financial information.
Front Desk Coordinator
Rocky River Gardens Nursing & Hospice Center.
01.2021 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered patients emotional and social support by listening, reading and playing non-strenuous games.
- Transported patients between rooms.
- Planned and fulfilled special holidays, birthdays and anniversaries to build memories for loved ones.
Front Desk Patient Coordinator
Murad Dental Center
04.2020 - 12.2020
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Taking x-rays for patients if needed.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Associate of Science - Medical Billing
Oakland University
Auburn Hills, MI08.2025
Certificate - Human Resources Management
IBMI
Berlin - Germany06.2023
Certificate - Communication Skills Management
IBMI
Berlin, Germany04.2023
Skills
- Customer service support
- Multitasking Abilities
- Teamwork and Collaboration
- Attention to Detail
- Active Listening
- Relationship building
- Sales and marketing
- Issue handling
- Proficient in Dentrix, Eaglesoft, and Sunbit
- Scheduling
- Fast Learner
- Billing management
Languages
English
Full Professional
Arabic
Native or Bilingual
Turkish
Full Professional
Chaldean
Full Professional
Kurdish
Professional Working
Assyrian
Full Professional
Certification
Sunbit Certification.
Dentrix Certification.
Timeline
Dental Office Manager
Admire Dental
04.2024 - Current
Dental Biller Manager
Heartland Dental
11.2023 - 03.2024
Medical/Dental Insurance Biller
Alamat Oral Surgery (AOS)
06.2023 - 08.2023
Business Office Coordinator
Heartland Dental
05.2022 - 11.2022
Dental Biller
Superior Orthodontics.
11.2021 - 03.2022
Front Desk Coordinator
Rocky River Gardens Nursing & Hospice Center.
01.2021 - 05.2021
Front Desk Patient Coordinator
Murad Dental Center
04.2020 - 12.2020
Associate of Science - Medical Billing
Oakland University
Certificate - Human Resources Management
IBMI
Certificate - Communication Skills Management
IBMI
Sunbit Certification.
Dentrix Certification.
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