Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
GeneralManager

Sally Harry

Orlando,FL

Summary

Results-driven CEO with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Overview

10
10
years of professional experience
2
2
Certification

Work History

Owner/Operator

K9 Chow Melts
Orlando, FL
12.2019 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Trained and developed team members to build human capital.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Aligned branding initiatives and sales strategies with client goals.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Improved records management systems for leases and contracts to boost renewals timeliness.

Assistant General Manager

Greeneking
England, UK
02.2018 - 06.2019
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Oversaw computer database and physical filing systems.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Performed pricing and estimates based on customer needs and requirements.

Dog Groomer Owner

Doggie Planet
England, UK
02.2010 - 07.2016
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
  • Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
  • Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions and supplement recommendations for pet owners.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Fed, walked and bathed animals.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.

Education

Diploma - Acute K9 Herbalism

DNM University
Canada
05.2018

Diploma - Integrative Nutrition & Bio Individuality

IIN Institution
New York, NY
04.2017

High School Diploma -

St Cyres Comprehensive
UK
06.1986

Skills

  • Budget Planning
  • Relationship and Team Building
  • Executive Leadership
  • Complex Problem Solving
  • Judgement and Decision Making
  • Operational Analysis
  • Effective Communicator and Public Speaker
  • Employee Motivation and Performance
  • Stakeholder Management
  • Strategic Planning and Execution
  • Investor Relations
  • Integrity and Transparency
  • Annual Planning
  • Financial Management
  • Regulatory Compliance
  • Change and Growth Management

Accomplishments

  • Resolved product issue through consumer testing.

Certification

  • Certified Health Consultant,
  • Certified K9 Herbalist,
  • Certified K9 Aromotherapist,

Timeline

Owner/Operator

K9 Chow Melts
12.2019 - Current

Assistant General Manager

Greeneking
02.2018 - 06.2019

Dog Groomer Owner

Doggie Planet
02.2010 - 07.2016

Diploma - Acute K9 Herbalism

DNM University

Diploma - Integrative Nutrition & Bio Individuality

IIN Institution

High School Diploma -

St Cyres Comprehensive

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